FCWnx

Symptom Readers are not sending information to the alarm monitor on 2RP board with HID readers Wiegand format. Resolution HID uses 5 volt Data. Set the 2RP for 5 VDC. If using an external power supply, connect (-) from the external po...

Question What size files are supported and/or recommended for import or use with FCWnx 7.6 and later versions? Answer The FCWnx 7.7 documentation does not include recommended sizes for cardholder photos. The following [large] file dime...

Question How do I upgrade from FCWnx 7.5.1 to FCWnx 7.7? Answer You must install  Patch 3 for FCWnx 7.7 to the source database  to fix an issue with the VersionTable  before running the database conversion. IMPORTANT: When upgradi...

Question How do I upgrade from Secure Perfect 6.1.1 to FCWnx 7.7? Answer When upgrading from Secure Perfect 6.1.1 to any version of FCWnx, ensure that Service Packs 2 and 3 were applied to the souce database before the conversion. IMP...

Question How do I upgrade from FCWnx 7.0 to FCWnx 7.7? Answer If upgrading from FCWnx 7.0 to any later version of FCWnx, ensure that Service Pack 3 has been applied to the system, and that the SP3 batch file has been run against the data...

Symptom The SecurePerfectHistory database is not archiving. Resolution Manually Archive Secure Perfect History database (KB article 3234). Backup Secure Perfect and Secure Perfect Archive databases. Run CreateDB. Restor SecurePerfect...

Restoring Databases Through SQL Procedure Steps Stop all FCWnx services. Open SQL Server Management Studio and expand the Databases folder. Right-click on the database you want to restore. Go to Tasks > Restore , and click on Da...

Resetting The Application Password Procedure Steps Open the Database Maintenance Utility. Click on Database . After the password has been reset, open SQL, expand the Security folder, and expand the Logins folder. Right-click on Appl...

Symptom Changes to user data in FCWnx do not download immediately to the affected Micros. Because card data is usually the most frequently modified data that is downloaded to Micros, may users perceive this as the sole symptom. Resolution ...

Updating the clients on the FCWnx system with a new server name after a server is replaced or renamed Procedure Steps Open the FCWnx folder in Program Files. Run the SPServer.exe application. Enter the new server name and click [OK]. Re-li...