Thick Client Applications

Symptom Encoded 2K/2, 16K/2, or 16K/16 cards for Lenel ILS locks generate invalid card formats on HID iCLASS SE readers and generate a long hex string in the SCPDebug.txt file like the following:  22758 Jan 24 14:39:19 SCP-21:674 ACCESS ...

Creating a Monitoring Zone with Child Devices Procedure Steps From System Administration, complete the following steps: From the Monitoring menu, select Monitor Zones . Select the Access Panel that is the Parent to the desired Child...

Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '28...

Symptom The following error may occur when attempting to print a badge: Unable to obtain badge field data from database.     Additional Information: Database error (Imaging Error Code=0x6E93.) The record for this cardholder is missing info...

Procedure Steps You may want to set up DataConduit in a small customer environment that is not on a domain.  Standard setup will not work in this situation.  Using the DCOM configuration tool, you can set it up so that the OnGuard DataConduIT...

Adding a Barcode Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer.  In the badge layout, find the barcode for Access Control, right-click on it, and select Properties .  Find the property labeled Text and...

Symptom Resolving no audio or poor audio quality Resolution To receive an audio notification, the OnGuard application server must have a sound card installed. For virtual machines, the server hosting the virtual machine must have a s...

Symptom The following error message appears when opening Alarm Monitoring:     This can occur if there are pending alarms for hardware that was removed from System Administration. Resolution Close out of Alarm Monitoring. Locat...

Symptom Emails that are tied into alarm events are not automatically sent when the event occurs.     Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms > Messages f...

Symptom "Invalid selection for field" error occurs after creating a new user or modifying an existing user from the Location or Division drop-down menus.  New selections added into List Builder can be chosen without any issues. Resolution...