Thick Client Applications

Symptom The error, “Too Many Records” displays when you are trying to preview or generate a report.  This error occurs when a report contains more than the set maximum allowed number of records. This can also occur while building the repor...

Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, t...

Symptom Custom fields on OnGuard forms are now displaying as Chinese or Korean characters after an upgrade.       After an OnGuard upgrade, certain custom fields that were originally generated with VARCHAR datatype are not converted to NVARCH...

Question How do I use the text field filter for user transaction reports? Answer There are many choices for what value to enter into the text field when you are filtering a user transaction report. This article will explain what options...

Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear:   "An error has occurred while loading actions." "An error has occurred while loading action types." "Unable to...

Enable/Disable "Reset now" button in Global APB Procedure Steps The "Reset Now" button for Global APB can be restricted as follows: - From OnGuard System Administration menu bar:   - Select Administration----> Users   - Select Syste...

Symptom Error: "Connection is busy with another HSTMT" Displays when attempting to add a device to OnGuard and possibly other functions.   Resolution Open Data Sources (ODBC) C:\Windows\SysWOW64\odbcad32.exe (for 64 bit sy...

Question If a Technical Support technician requests to locate the Communication Server for a panel, how do I locate it? Answer Log in to System Administration. Find the panel (for example, if it is a recorder, it should be in Video >...

Hosting Live and Archival Databases from Different Servers Procedure Steps It is possible to host the Live and Archival databases from different servers.   Note: Hosting the Live and Archival databases from different servers is not...

Procedure Steps Install Debugging Tools for Windows from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx . Stop the process (Ex: LS Linkage Server) that will have the memory dumps captured for it. Open a command prompt as ...