Thick Client Applications

Symptom Emails that are tied into alarm events are not automatically sent when the event occurs.     Resolution Verify that the desired signal received in Alarm Monitoring was the event configured in Monitoring > Alarms &...

Symptom "Invalid selection for field" error occurs after creating a new user or modifying an existing user from the Location or Division drop-down menus.  New selections added into List Builder can be chosen without any issues. ...

Symptom The error, “Too Many Records” displays when you are trying to preview or generate a report.  This error occurs when a report contains more than the set maximum allowed number of records. This can also occur while bui...

Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, the...

Symptom Custom fields on OnGuard forms are now displaying as Chinese or Korean characters after an upgrade.       After an OnGuard upgrade, certain custom fields that were originally generated with VARCHAR datatype are not conver...

Symptom The URL/web site links for Blue Diamond Mobile apps do not work in OnGuard 7.3.345 and 7.3.345.54. This is because the MobileBadgeEmailTemplate.html file was not updated correctly with the BlueDiamond Mobile Apps when OnGuard 7.3.345 w...

Problem Overview Basic Import utility presents an error when running in OnGuard 7.3  Detailed Description The following error occurred. Error inserting record! [The INSERT INTO statement contains the following unknown field name &...

Product Name FormsDesigner in OnGuard 7.3 General Information In the FormsDesigner User Guide and online help that ships with OnGuard 7.3, the Badge table (Appendix A, Table Layouts) includes the SEGMENTID field description. Thi...

Question How do I use the text field filter for user transaction reports? Answer There are many choices for what value to enter into the text field when you are filtering a user transaction report. This article will explain what options a...

Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear:   "An error has occurred while loading actions." "An error has occurred while loading action t...