Symptom
The following error may occur when attempting to print a badge:
Unable to obtain badge field data from database.
Unable to obtain badge field data from database.
Additional Information: Database error (Imaging Error Code=0x6E93.) The record for this cardholder is missing information needed for printing. The most likely cause is a missing value for one or more drop-down list fields. To fix the problem, search up the record (via badge ID), modify the record, verify that each drop-down field to be printed has a value, and click OK. Badge layout in error: BadgeLayoutName (ID=7)
Resolution
- Log into System Administration.
- Navigate to Administration > List Builder.
- Select Validate Lists for each item in the badge layout that uses data from a drop down field.
- Attempt printing the badge again.
Applies To
OnGuard (all versions)
Additional Information
None
