Symptom
OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download.
Resolution
Ensure that OSDP biometrics is enabled for the access panel and in System Options. If this is enabled, confirm that the client is licensed for Bioscrypt or Handkey License key 1400 or 1402. If they are not licensed for this, OSDP biometric templates will not be pushed down to the access panel.
Applies To
OnGuard (All versions)
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