BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned but do not appear in the mobile application

Last Modified on 01/11/2022 3:29 pm EST

Symptom

BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.

Resolution

Log in to https://api.credentialserver.com using the VAR account.
Navigate to Manage Data > Device Names.
Under the Access Category column, confirm that all devices are set to Online. Any other setting prevents BlueDiamond readers from broadcasting their availability to mobile devices

Applies To

BlueDiamond

OnGuard 7.3 and later

Additional Information

None

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