Symptom
BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.
Resolution
- Log in to https://api.credentialserver.com using the VAR account.
- Navigate to Manage Data > Device Names.
- Under the Access Category column, confirm that all devices are set to Online. Any other setting prevents BlueDiamond readers from broadcasting their availability to mobile devices
Applies To
BlueDiamond
OnGuard 7.3 and later
Additional Information
None
