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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
Question If my computer does not have a serial port, can I still connect a Guardall control panel via the serial connection or the PX serial module? Answer Yes, this is possible by using a USB-to-serial converter. Lenel has tested the Pro...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
This article describes settings that have been successfully used within OnGuard and Entrust IntelliTrust in order to use IntelliTrust as a third-party provider for OnGuard via the OpenID Connect protocol. Note: Third-party settings may be d...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
Symptom Linkage issue when using Advisor Advance DGP output . When using a DGP output , the activation status to build a global I/O that changes the reader mode (for example, to Unlocked) provides good output , but the link...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
Symptom Unable to connect to FIPS 201 and getting the error "The client and server cannot communicate because they do not pose a common algorithm." Resolution The newest PACS service uses TLS encryption now, with the following prerequisites: ...
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How to determine if a port is open or blocked using telnet Procedure Steps OnGuard must have certain ports available for use (unblocked) in order to function correctly. Telnet must be available. To enable, locate the Control Panel. Sele...
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Symptom OnGuard clients may experience issues when connecting to OnGuard servers In particular, client applications like Alarm Monitoring may raise errors trying to connect. Resolution To resolve the issue, additional TCP ports may need ...
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Question What does the error message "Failure writing to client" mean in the LenelError.log file? Answer The "failure writing to client" message may be displayed when the Communication Server is unable to contact the client logged into Ala...
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Question What TCP ports must be open for HID Edge readers to communicate? Answer When using HID Edge readers, the following TCP ports must be open on the computer running the Communication Server:
4050 - HID Edge reader listening port ...
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Question What network ports does the IrisAccess EAC software use? Answer Refer to the following Iris ID Knowledge Base article for this information: https://irisid.force.com Applies To OnGuard (All versions) Iris ID IrisAccess...
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Symptom
Launching an OnGuard application presents the following error: OLE initialization failed: make sure that the OLE libraries are the correct version Resolution Browse your Add/Remove Programs for any unknown software....
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