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Symptom After creating and saving a new map in MapDesigner, it does not appear in the Map and System Configuration Objects list in MapDesigner. Resolution The Map and System Configuration Objects list does not automatically refresh after a...
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Symptom The LS Application Server service fails to start, either on boot or on demand. In the Windows Event Viewer, Application log, you may find the following entry corresponding to the date and time the service failed to start: The LS App...
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Question How do I make the background of my badge transparent using chromakey? Answer follow these steps: Start BadgeDesigner and open the badge layout. Right-click the object on the badge requiring a transparent background and select ...
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Symptom When importing an AutoCAD (DXF) file for use as a background in MapDesigner, portions of the image are missing or incomplete. Resolution To work around the issue, follow one of the steps below. 1) Flatten the image to a single lay...
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Symptom The times listed on a muster report in Alarm Monitoring are off by one hour. Resolution To resolve this issue, verify that you have the latest cumulative time zone update for Microsoft Windows. This update should be deployed to all...
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Symptom System Administration allows a maximum number of 128 intrusion points to be specified in an intrusion mask group. However, if more than 64 intrusion points are specified in an intrusion mask group then when the database is downloaded t...
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How to enable verbose logging for Database Setup For versions prior to 7.0 Open the application.config file on the computer where Database Setup will be run. In Windows XP or 2003, this is typically located at %SystemDrive%\Document...
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Symptom After launching the Universal Time Conversion utility on a computer running Windows Vista, you may encounter the following error message. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\OnGuard\Lnl.OG....
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Symptom You might see the following error after launching Form Translator and logging in with the OnGuard SA account:
The utility failed to properly launch the Application Server, please check the information passed to the utility.
Th...
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Symptom You may encounter the following error message while running the OnGuard application: Exception occurred while updating the software event generation system.
Unexpected application error! Internal Error Code [6089800007].:
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