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Symptom After launching the Universal Time Conversion utility you may encounter the following error message: "Without successfully authenticating the conversion utility will not be run." You may also see the following entry in the LnlLogError...
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Symptom While logging into any OnGuard application, you may encounter the following error message: "Database error found. The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value. The statement has...
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Symptom When running any report in System Administration, you may encounter one of the following error messages: "Error setting up report: Failed to load database information." "Error creating the report engine: Invalid class string." Resol...
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How to set up and run an Scp Debug session using ACS.INI settings (for long-term logging) Procedure Steps 1) If the Communication Server service is installed on a computer running Windows Vista, Windows 7, or Windows Server 2008, User Acco...
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How to use FormsDesigner on an Enterprise system Procedure Steps To create or modify the OnGuard form(s) on an Enterprise system: 1) Stop the LS Replicator service. 2) Manually run Replicator on all Regional Server nodes to complete any pen...
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Symptom The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations. For example: Resolution Perform the following procedure: Log into the workstation as an Administrator. Copy this DigiC...
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Symptom You might have issues performing the following tasks on a computer running Windows Vista or Windows Server 2008:
Inability to launch Login Driver as an application. Inability to change a password from within the Login Driver appl...
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Adding a Barcode Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer. In the badge layout, find the barcode for Access Control, right-click on it, and select Properties . Find the property labeled Text and...
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How to access OnGuard documentation
Procedure Steps
The OnGuard documentation can be viewed as either user guides formatted for print (PDF) or online help.
To access the PDF files with OnGuard installed:
Click ...
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How can I determine the current compatibility for OnGuard versions, components, and firmware?
Procedure Steps
The OnGuard Compatibility Guide lists currently supported OnGuard versions, components, and firmware.
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