Updated Articles

  1. Disabling UAC

    How to disable UAC Procedure Steps UAC is known to cause issues with FCWnx software. Perform the following procedure to disable UAC: Click on the Start menu. In the search box, type UAC and press Enter. A slider appears on the screen...
  2. How to register a .dll or a .ocx file

    How to register a .dll or .ocx file in Windows  Procedure Steps There are times when a technical support technician will request that you register a .dll for the purposes of troubleshooting.  Here are a couple example of how you ca...
  3. How to setup Windows Firewall logging for dropped packets

    Enable logging with Windows Firewall to monitor dropped packets   Procedure Steps   NOTE: This is relevant if the customer is using Windows Firewall functions and features. Launch Windows Firewall with Advanced Security. Click [A...
  4. Access Denied when running the .js script to receive DataConduIT events

    Symptom  The Administrator account of the Active Directory displays the error message “Access Denied” when running the .js script to receive DataConduIT events. This issue occurs only if the user Login name is empty for the account at the Active ...
  5. Configuring Server 2012 for IIS and IDVM

    Procedure Configuring Server 2012 for IIS and IDVM  Make sure that the Pre-Requisites are installed before starting the configurations in Programs and features How to Enable .Net Framework 3.5 on Microsoft Windows Server 2012 If the ...
  6. Troubleshooting ODBC errors and Login Driver location error when launching applications

    Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the server V...
  7. Where can I find a list of supported Microsoft updates?

    Question Where can I find a list of supported Microsoft updates? Answer Log into the LenelS2 Connect™ Portal Navigate to the LenelS2 Connect portal at connect.lenels2.com . Enter your Username and Passw...
  8. OnGuard Language Packs

    Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even with all the r...
  9. How to install a language pack on an English operating system

     How to install an OnGuard language pack on an English version of Microsoft Windows Procedure Steps 1) Open Windows Control Panel, and select Regional and Language Options . 2) Select the desired language in the following drop-down ...
  10. How to disable Language Packs in OnGuard

    Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time t...