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How to change an incorrect date format Procedure Steps The date format for the OnGuard applications must be changed via Windows. The procedure is as follows: 1) In Control Panel, open Regional and Language Options. The Regional and Langua...
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Question Which graphics formats are supported for MapDesigner backgrounds? Answer The OnGuard system supports the following image formats: - Adobe Photoshop PSD - AutoCAD DXF - CALS Raster CAL - Encapsulated Post Script EPS - Fax/Delrina...
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Question How do I set up OnGuard to allow U.S. Government smart cards to be used at (appropriate) readers? Answer 1) Determine if the reader(s) are 75-bit output or 200-bit output. - 75-bit output : All U.S. Government smart cards c...
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How to search all user guides Procedure Steps The following procedures demonstrate how to search the entire set of OnGuard PDF files at once. This can help save time when you are unsure which user guides to search in. There are different proc...
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Question How do I properly use the Multiple Selection check box in System Administration? Answer 1) In System Administration, select the Multiple Selection check box (if available) to put the screen into Multiple Selection mode.
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Symptom There is a time difference of one hour in OnGuard applications when Daylight Savings Time begins or ends. Resolution 1) Double-click on the clock in the Windows system tray.
2) In the Date and Time Properties window, select the...
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Symptom If the data type of a field on the Cardholder screen is customized with FormsDesigner to be numeric instead of text and an 11-digit value is entered into that field on the Cardholder screen in System Administration, the value is change...
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Symptom Biometric events do not appear in the Main Alarm Monitor window in Alarm Monitoring. Resolution The display of biometric events needs to be enabled in the filter in Alarm Monitoring. Follow the steps below to do this. 1) In Alarm...
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Question How can I view past events, and can I view those events for a specific time period? Answer An effective way to view past events is to run a trace from Alarm Monitoring. In Alarm Monitoring, complete the following steps: 1) In...
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Question Why can't I close the Main Alarm Monitor window in Alarm Monitoring? Answer This behavior is by design. The Main Alarm Monitor window cannot be closed. If you do not want the Main Alarm Monitor window to display when logging into...
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