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Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
Unable to identify BlueDiamond locks via the Directkey Toolkit using the Open command. Also when configuring a reader the Open command does not pulse the LED nor is there an audible indicator. May also experience error...
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Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
Mobile Credential badges issued to cardholders using Gmail addresses have the BlueDiamond credential link removed from the email invitation message. This is because Gmail only allows embedded http:// or https:// links in email m...
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Last Updated: 04/08/2025
in BlueDiamond Hardware
Symptom Brand new BlueDiamond Mobile Ready Reader (MRR) is not displaying in the BlueDiamond Toolkit for provisioning. Resolution BlueDiamond MRR are being shipped from the factory by default now with Bluetooth disabled. A BDC-ULK and BDC-BLU...
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Last Updated: 04/08/2025
in BlueDiamond Hardware
How to wire F/2F-enabled BlueDiamond readers to a Micro Reader Junction (MRJ) box
Procedure Steps
Most installations with F/2F will use a Micro Reader Junction (MRJ) box. Below are the wire maps to the appropriate pins...
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Last Updated: 04/08/2025
in BlueDiamond Hardware
Question What are the expected behaviors of the LEDs on BlueDiamond and BlueDiamond T readers when used with a Wiegand Interface Unit (WIU)? Answer Refer to the below chart for LED behaviors depending on the readers mode ...
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Last Updated: 04/08/2025
in BlueDiamond Hardware
Question
BlueDiamond readers do not work with DESFire cards. This impacts BlueDiamond readers sold prior to third quarter 2018.
Answer
Earlier manufactured BlueDiamond readers with firmware DEV_1...
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Last Updated: 04/08/2025
in BlueDiamond Hardware
Symptom When an iClass badge with pre-programmed or custom-programmed information is presented to a BlueDiamond reader, Alarm Monitoring shows ‘Invalid Card Format’. These same badges are successfully read with other iClass readers. Resol...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
How to Troubleshoot OAAP add-on installs. Procedure Steps Place the .msi file for the add-on on the machine you will be installing it on Open cmd by right clicking and selecting Run As Administrator. Navigate to the location of the .msi file ...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
How to obtain technical support for OAAP Video Management System integrations with OnGuard. Procedure Steps If you have purchased an OAAP integrated Video Solution and are looking for technical support, follow the steps below to obtain assis...
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Last Updated: 04/08/2025
in OnGuard Ecosystem Integrations
Procedure Steps While the Knowledge Base is a great tool for finding solutions and processes not found anywhere else, it is important to know where this information can be found as in many cases this information is spread over different formats....
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