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Symptom An ILS wireless lock is exhibiting rapid battery drainage, and/or the lock is failing to properly read cards. Resolution These symptoms have been reported when the ribbon cable has been damaged. The insulation may have been scraped...
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Question What documentation will help me install and configure my Lenel ILS system? Answer Before any attempt to install or configure a Lenel ILS system, refer to the following documentation. These documents are also articles in the Lenel ...
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How To Clear the Memory on the XPP Portable Programmer Procedure Steps You might need to clear the memory on the XPP Portable Programmer in order to download Onity Integra offline lock data to the device properly.
Turn on the XPP Portabl...
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Symptom When attempting to download to the XPP portable programmer for Onity Offline Locks, you receive a "Driver Error in Panel Download" alarm Resolution Erase the memory on the XPP to resolve this issue. 1. Hold down the Exit button...
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Symptom Napco Trilogy Networx Wireless Lock Gateway will not come online. When running the Lantronix Device Installer, the firmware shows 6.9.0.4 (or a similar firmware). When running the Napco Manager, the firmware shows 5.43. Reso...
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Symptom "Error Communicating with Video Recorder" or "Time requested is not available" messages appear during live video or on recorded video. These errors can occur when the server that the camera and recorder are connected to belongs to a w...
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Symptom When downloading the H264 plug-in for Internet Explorer, the "Cannot open an anonymous level security token" error occurs. Resolution Before attempting the following procedure, ensure that you have already added the website...
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Symptom Unable to scan using new SDK drivers for Scanshell and Snapshell devices. Resolution The Scanshell or Snapshell SDK drivers can be obtained from Card Scanning Solutions. To implement these SDK's follow these steps: Install the...
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Symptom When attempting to import a cardholder using Snapshell R3, an error is generated: Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3. Resolution Snapshell R3 requires the SDK fou...
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Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
When configuring the Credential Services in Onguard and clicking the Test Connection button you receive an error similar to Network Password incorrect or Https:// forbidden.
Resolution
This can be caused if you ar...
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