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Symptom The following error may occur when attempting to print a badge: Unable to obtain badge field data from database. Additional Information: Database error (Imaging Error Code=0x6E93.) The record for this cardholder is missing info...
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Symptom When setting up an ODBC connection to the AccessControl database, a SQL Server Error is generated when either clicking the dropdown to choose the default database, or when testing the connection. Connection failed: SQLState: '28...
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Creating a Monitoring Zone with Child Devices Procedure Steps From System Administration, complete the following steps: From the Monitoring menu, select Monitor Zones . Select the Access Panel that is the Parent to the desired Child...
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Symptom BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application. Resolution Log in to https://api.credentialserver.com using the VAR account. Navigate to Manage...
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Symptom ScanShell 1000-B devices produced with serial numbers beginning with 7 or higher contain a newer version of device firmware that requires different SDK and drivers than is included on the Supplemental Materials media, version 23 o...
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Symptom
Using Selective Cardholder download on certain systems can slow down the panel download to more than 20 minutes.
Resolution The systems with this symptom usually have a large number of cardholders, with many access ...
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How to remove the machine name "FAILOVER" on a system that is no longer clustered Procedure Steps If a server was once part of an NEC Cluster, the LS Communication Server may still be referenced as FAILOVER. You can check this by launching...
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Symptom HTTP 500 Internal Server Error when logging into browser-based applications Resolution
An HTTP 500 error may be caused by an incorrect configuration of the ASP.net version. ASP.net version should be set to 4.0 or higher, the e...
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Symptom Temporary access levels require a download to take effect Resolution Having a cardholder added to the access panel is dependent on the Granularity setting in the System Administration application. The Granularity setting is w...
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How to customize reader inputs and outputs Procedure Steps It is possible to configure which inputs are used for the door contact, REX, Aux input 1, and Aux input 2, and which outputs are used for the strike, Aux output 1, and Aux output 2. ...
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