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Symptom When adding a new reader or camera into OnGuard, a window displays for Device/Alarm Assignment . Resolution This issue is caused when System Permission Group permissions include the Device Assignment setting, and when custom alar...
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Can I use an IP camera to take a Cardholder photo within OnGuard? Procedure Steps Yes, when using Axis cameras. Note: Axis IP Cameras are required (PTZ is also supported). Axis Streaming Assistant software is also required (free download)....
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How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards. Procedure Steps To insert the Extended_ID field into OnGuard:), select the Cardholder form, then navigate to the Badge tab. Log into Forms Designer. Confirm yo...
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How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps For a 200 Bit PIV or CAC Card: Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format. Select W...
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Symptom When attempting to archive, purge, or run a report, you might encounter the error: The table events_restored does not exist in table Resolution Run the following query against your Access Control database: alter view events_a...
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Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add th...
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Symptom In System Administration, on the Administration > System Options > General System Options tab, after entering a workstation name into the Linkage Server Host field, and selecting [OK], the field automatically adds either the entire...
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Symptom: For situations where video or camera capture for cardholder images is not functioning, or where an unsupported camera is being used and live capture does not work. Resolution / Workaround: Capture Cardholder photo using 3 rd...
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Symptom A cardholder photo does not display a thumbnail in LenelS2 Console Resolution In System Administration or the Cardholders module in LenelS2 Console, navigate to the photo and then select Edit . From the edit pane, crop the photo and ...
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