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Symptom You might encounter the following error in System Administration: "The cursor does not include the table being modified or the table is not updatable through the cursor. The statement has been terminated." Resolution To resolve...
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How to restrict access levels to only allow certain cardholders access to your door(s). For example, this can be useful during a lockdown event so only certain cardholders can open doors. Procedure Steps
***This will not work wit...
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Symptom From System Administration or ID CredentialCenter: After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders fol...
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Symptom You may encounter an issue where auto-cropping of the cardholder image may detect the cardholder's eyes in the wrong location. Resolution To resolve the issue, ensure that the Maintain Aspect check box is not checked. By doing ...
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How to install and use the Videology Credential Center camera model 24Z704USB Procedure Steps 1) Obtain the TWAIN driver from the Supplemental Disc 2) Shut down all currently running applications. 3) Double-click the appropriate version fil...
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Symptom "There are no custom alarms that can be assigned to the new device" popup in System Administration when adding hardware device, and then logging in as non-SA user.
Resolution
In System Administration, disable Administra...
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Symptom When the Do Not Activate Strike on REX option is enabled, the Alarm Shunt feature does not work.
Resolution
This is normal behavior. The shunt relay only works if the strike actually fires. The shunt is triggered b...
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Symptom Upon logging into client workstation after an upgrade, you may receive the following error: createfile error "Createfile error on Com3 for printer communication. perhaps com 3 is busy. Print commands will not be sent." Resoluti...
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Symptom The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost' Cause Alarm Monitor...
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Symptom When adding a new reader or camera into OnGuard, a window displays for Device/Alarm Assignment . Resolution This issue is caused when System Permission Group permissions include the Device Assignment setting, and when custom alar...
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