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Symptom After launching Database Setup, the following error message may appear on a computer running Windows "Cannot open database "AccessControl" requested by the login. The login failed. Login failed for user 'COMPUTERNAME\USERNAME'. Datab...
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Question Why can't I choose a command keypad template or a default mask group for my reader in System Administration? Answer If the access panel associated with the reader is not loaded with AES firmware, the Command keypad template a...
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Question How do I configure a card format for HID 37-bit proximity cards (format S10401), previously used in an AMAG system? Answer In System Administration, from the Administration menu, select Card Formats... . Click [Add] and se...
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Question What does "Panel Options Mismatch" mean in Alarm Monitoring? Answer "Panel options mismatch" can be reported for an access panel if there is an options mismatch between the database on the panel and what OnGuard indicates the opt...
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Symptom Some printers with inline encoders installed might fail to import or encode either the first or second attempted badge, due to a timeout.
Affected printers include:
Fargo HDP5000 with Omnikey encoder Magicard printers wit...
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Symptom "Failed to Report Expected Event" is not received after the expected event duration. The event "Failed to Report Expected Event" would be received when no other events occur within a defined event duration for a specific receiver...
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Symptom On the Scheduler screen in System Administration, Scheduled Action Type Arm/Disarm Area appears as Invalid Action after upgrading OnGuard. Resolution Option 1: There is a manual workaround that does not require running a d...
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Changing the CMS badge replacement reason Procedure Steps When issuing a replacement CMS badge, the default replacement reason is LOST . However, you can change the replacement reason by adding the following acs.ini setting: [Encodin...
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How to search for blank data in Cardholder drop-down fields Procedure Steps On the Cardholders form in System Administration or ID CredentialCenter, click [Search]. Select the drop-down to search Enter two single quotes ('') or two doubl...
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Question How do I determine the maximum number of cardholders that can be downloaded to an access panel? Answer Go to System Administration > Access Control > Access Panels . Select the access panel. Go to the Options tab, and t...
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