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Symptom Custom fields on OnGuard forms are now displaying as Chinese or Korean characters after an upgrade. After an OnGuard upgrade, certain custom fields that were originally generated with VARCHAR datatype are not converted to NVARCH...
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Symptom Encoded 2K/2, 16K/2, or 16K/16 cards for Lenel ILS locks generate invalid card formats on HID iCLASS SE readers and generate a long hex string in the SCPDebug.txt file like the following:
22758 Jan 24 14:39:19 SCP-21:674 ACCESS ...
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Procedure Steps Install Debugging Tools for Windows from http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx . Stop the process (Ex: LS Linkage Server) that will have the memory dumps captured for it. Open a command prompt as ...
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Symptom OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download. Resolution Ensure that OSDP biometrics is enabled for the access panel and in System Options. If this is enable...
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Procedure Steps
You may want to set up DataConduit in a small customer environment that is not on a domain. Standard setup will not work in this situation. Using the DCOM configuration tool, you can set it up so that the OnGuard DataConduIT...
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Question
What versions of OnGuard are currently supported by LenelS2?
Answer
LenelS2 supports the following OnGuard versions:
Released Version
Release Date
Commercial Name
Support Ends
8.3.670.139
Apri...
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Question Why are the [Add] and [Delete] buttons disabled on the Timezone/Reader Modes tab in System Administration? Answer The [Add] and [Delete] buttons are not used on the Timezone/Reader Modes tab in System Administration. To add a...
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Symptom After saving changes to access level assignments in Area Access Manager (browser-based client), you may encounter the following error message: "There was an error when attempting to save the access level assignments." Resolution T...
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Question How is the Don't Care area treated when set as the Area leaving for local Anti-Passback? Answer When you configure the area leaving as Don't Care for local Anti-Passback, Anti-Passback processing will not use the current area ...
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How to configure an OnGuard workstation for a Lenel ILS Mobile Configurator Procedure Steps Prerequisites: - The OnGuard workstation is running Microsoft Windows XP or later, with an available USB port. - The OnGuard workstation has the C...
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