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Symptom When a card is presented to the reader, Alarm Monitoring displays "Invalid Card format." Cardholder Options are set to 4-digit with manual entry. Resolution In System Administration, on the Cardholder Options tab, chan...
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Question What does OnGuard read from PIV and TWIC cards?
Answer
This question is best answered by first explaining what data (or applications) is on these cards.
The PIV card application includes the following containers...
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Question Can the Videology 24Z704USB Badging Camera be used with a USB hub?
Answer The OnGuard workstation will not recognize the 24Z704USB Badging Camera (Lenel P/N: CAM-24Z704USB-N-SYS) if connected using most USB hubs.
A...
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Using a Keypad for Card and PIN verification with iCam 4000v Procedure Steps Wire the iCam 4010v to a LNL-1320 reader port as described in the documentation. Wire a compatible keypad to the other LNL-1320 reader port as described in t...
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Symptom When using System Administration or ID CredentialCenter, clicking [Capture] produces no action. There are no errors in the logs, no user error popups, and System Administration/ID CredentialCenter does not crash. Resolution ...
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Symptom When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears. Resolution The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] but...
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Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. I...
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Question Do ILS locks support Badge Offset?
Answer
No. The Badge Offset function is not supported by any ILS lock, and there are no plans to add the Badge Offset function to the platform. Applies To OnGuard (All versions) ...
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Symptom When attempting to update Access Levels or Timezones, an onscreen message is displayed:
Update or Delete Failed. This is caused by an incorrect setting on the Database Server.
Resolution
To resolve the issue:
Open...
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Symptom Error message: Cannot Add Card Format Created to Reader ID 1009 (ID of format created) Has 8 existing card formats and cannot add a new one Resolution
7.3 and below There are two ways to correct ...
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