System Administration

Symptom The following error appears when iClass encoding stops working: "the encoding failed do the Protected application error code 0x80042007" Resolution The card format for the Access Control Key Type was changed from HID to ...

Symptom Compass Destination Entry. Presenting a badge does nothing at the deck or keypad. There is no prompt for the floors that the user can access.   Granted No Entry appears in Alarm Monitoring. Resolution Go to System Adminis...

Symptom Upon logging into client workstation after an upgrade,  you may receive the following error:   createfile error "Createfile error on Com3 for printer communication. perhaps com 3 is busy. Print commands will not be sent." Resoluti...

Symptom When re-assigning a System Default Alarm Definition to something other than the Default Device, and then trying to re-assign it back to the Default Device, you might encounter the following error:   You are trying to add a system def...

How do I delay the REX button operation on an LNL-2220 or LNL-1320?   Procedure Steps Currently, OnGuard does not provide a delay for this purpose. This is possible, however, by using an auxiliary input controlling an auxiliary output via a...

How to Override Elevator Control? Procedure Steps When using elevator control, it may be necessary to override some floors, either temporally or at certain times of the day. In system administration/access levels, select the elevator ...

How to add a Guardall panel to OnGuard? Procedure Steps 1.         Install the latest 6.4.500 TU1 + HF that includes the latest modifications for the Guardall panels. 2.         In system administration, navigate to Additional Har...

Question Where do you disable the ability for a user to give an "Allow 1 free APB pass" in Alarm Monitoring?   Answer The ability for an OnGuard user to give an "Allow 1 free APB pass" in Alarm Monitoring is controlled by the Bad...

Including specific information about alarms within automatic emails   Procedure Steps Go to System Administration > Monitoring > Alarms > Messages tab. Click [Modify]. Select the Alarm name for which you want to send an automatic ...

How to Setup and Use Global Arm/Disarm Commands? Procedure Steps In order to use the global arm/disarm commands, you will want to use the following steps: Non-Segmented Database 1. Set the Intrusion command configuration to Global Per...