System Administration

Symptom In Alarm Monitoring when trying to change reader mode from card only to unlocked you get an error that access is denied. SA account does not throw errors but everyone else's account throws this error   " is a restricted device. Oper...

Symptom Unable to add an account number to an area for an NGP panel. The Account Number field is grayed out.   Resolution The area account number can only be used on areas that are not DEFAULT AREAS. So only areas added above the defa...

Symptom When attempting to capture a cardholder photo, the following message appears:   An error occurred while attempting to automatically crop the cardholder image. Failed to process image. Failed to create FaceFind Component. Resolutio...

Symptom The following error appears when iClass encoding stops working: "the encoding failed do the Protected application error code 0x80042007" Resolution The card format for the Access Control Key Type was changed from HID to ...

Symptom Compass Destination Entry. Presenting a badge does nothing at the deck or keypad. There is no prompt for the floors that the user can access.   Granted No Entry appears in Alarm Monitoring. Resolution Go to System Administr...

Symptom If your NGP system has 70 or more doors configured, it is possible that new doors added to the system will not show as online. Performing a database download will not resolve this issue. The issue is likely related to how the NGP doors...

Symptom When attempting to import cameras from a goVision recorder, the error "String Data Write Truncation" is returned and the import fails. Resolution This issue is caused by the Camera Name field in the OnGuard database. This error in...

How to get NGP panel to transmit armed and disarmed areas to Central Station. Procedure Steps "This is in version 6.5" In System Administration - Access Control - Areas (for an NGP panel) - Intrusion Detection tab - new Report mode dr...

Symptom Upon logging into client workstation after an upgrade,  you may receive the following error:   createfile error "Createfile error on Com3 for printer communication. perhaps com 3 is busy. Print commands will not be sent." Resolution...

Symptom OFF option is not available on the keypad. Area is disarmed as soon as a user logs to the keypad.   Resolution In System Administration > Readers and Doors , select the Keypad that belongs to the Area. Under the Keypads...