System Administration

How to set up and use Extended Held Commands   Procedure Steps In order to use the extended held command, perform the following steps: Non-Segmented Database Set the Extended held command code ( System Administration > Administration >...

Managing Generic Event alarms Procedure Steps Events that come into OnGuard from a third party, OAAP device, or other service might come in as type “Generic Event”.  These examples indicate how to provide different treatments of the various eve...

Symptom Using FAC mode only and receives Access Granted but relays are not triggering.   Swapping LNL-1300/1320s does not work, and upgrading to the latest firmware does not work.   Resolution On the Access Control > Readers and Doo...

Symptom When the Do Not Activate Strike on REX option is enabled, the Alarm Shunt feature does not work.   Resolution This is normal behavior. The shunt relay only works if the strike actually fires.   The shunt is triggered b...

Symptom "There are no custom alarms that can be assigned to the new device" popup in System Administration when adding hardware device, and then logging in as non-SA user.   Resolution In System Administration, disable Administra...

Creating Custom Event Text for an Alarm   Procedure Steps In System Administration: Select Administration > Text Library to add Event Text.   Create the text in the Text Library, and then click [OK]. Select Alarms > Alarm Definition...

Question How do you create a zone with letters and numbers for Osborne-Hoffman OH-2000?   Answer When non-numeric characters are received, OnGuard assumes they are hex characters and process them in that way. OnGuard only deals wi...

Question When do you have to use the # symbol after entering the PIN?    Answer You have to use the # symbol if the number of digits used for a PIN is less than the maximum allowed. For example, if you use the setting for 1-4 dig...

Question When implementing Use or Lose, when do those changes take effect?   Answer Use or Lose activates at 3:00 AM in the timezone to which your system is set. Applies To OnGuard (All versions)   Additional Informat...

Question How can I change the maximum badge number length?  Answer The default badge number length is 9.  To change this length, in System Administration, navigate to Administration > System Options > Hardware Settings Tab .  Edit the M...