System Administration

Otis Compass V3       Procedure Steps OnGuard 7.3.345 is the first version of OnGuard to allow a custom IP address to be configured for the Elevator Dispatch with Otis Compass V3.     Backup the ACS.ini file. Open Notepad as Administrat...

Symptom "No Printable Actives Badges"  error message appears  when attempting to print a badge. Resolution For a badge to be printed: It must be in an active status It must have a Front and/or back layout If you do not have per...

Symptom "String Data right truncation" error message appears when adding an LNL-1200 module to an elevator reader. Resolution This error occurs when there are too many characters in the elevator reader name. When applying the LNL-120...

How to enable Alarm Name for Access Granted/Access Denied for Destination Floors   Procedure Steps   From System Administration open [Monitoring] and select [Alarms]. Find the alarm titled, Access Granted to Destination F...

Symptom When running Bulk Operating from System Administration, the following error displays:   “Bulk access operations require the linkage server be running. The Linkage Server is responsible for downloading the updated badges to t...

Symptom Global I/O's have stopped firing but a 'Global Linkage Action Failed' alarm does not show up in Alarm Monitoring.  The Global I/O's can be started up again by simply restarting the Communication Server.   If you see this occurri...

Symptom The Controller Encryption Tab is not displayed in System Administration > Administration Menu > System Options (non-segmented system) or System Administration > Segments (segmented systems). Resolution There are two reasons ...

Symptom When assigning a badge in Visitor Management front desk, you receive the following error: Could not sign in visitor. An error occurred while processing the business rule BeforeSaveBadge. See the server log for more detailed informat...

Symptom In Alarm Monitoring when trying to change reader mode from card only to unlocked you get an error that access is denied. SA account does not throw errors but everyone else's account throws this error   " is a restricted device. Op...

Symptom When attempting to capture a cardholder photo, the following message appears:   An error occurred while attempting to automatically crop the cardholder image. Failed to process image. Failed to create FaceFind Component. Resolut...