System Administration

Symptom:  For situations where video or camera capture for cardholder images is not functioning, or where an unsupported camera is being used and live capture does not work. Resolution / Workaround:   Capture Cardholder photo us...

Symptom:   Error Downloading report from the database: an unnamed file contains an incorrect path. Cause:  When trying to preview or print any report in System Administration the error would come up  Resolution: ...

Symptom System Admin hangs when bulk modifying access levels. From the application and system event logs, it is found that the DCOM permission is not enabled for the user.  DCOM error with event ID: 10016 is reported in WER. Resolution Ena...

Symptom Emails sent through the Global Output Server never arrive.   If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it. C:\ProgramData\Lnl\logs\GOSEmailAgent...

Symptom When using OnGuard 7.2.269.0 and viewing the onboard reader that is connected to LNL-2210 under Readers and Doors , the Aux Outputs tab is missing in OnGuard 7.2.269.0.   Resolution This issue was corrected in 7.2.269.67...

Symptom   Single Sign On is not working. The PC is Windows 10, and is not part of a domain.   Resolution Open a command prompt as an Administrator. Type net user . The default administrator is disabled.  Type ne...

The WMITracing.log file contains the events that WMI traces. However, this is a binary file. To see these events in a human-readable format, use the Event Viewer.   By default, WMI events are not traced. This procedure describes how to use E...

Symptom   User is unable to add a 1300 ACM reader from Software House.   Resolution Make sure there is an active license for adding a third-party ACM reader. On the reader dropdown, you will not see the 1300 ACM reader to...

Symptom   When attempting to open System Options in System Administration, the following series of errors is generated:   "Attempted an unsupported operation Database Error: Found an inappropriate argument...

Symptom   When attempting to add new Logical Devices to OnGuard, an error is generated indicating "You have no more database IDs remaining for object type 'Logical Device'."   Resolution   To reso...