02/07/2022April Daniels
Symptom When adding a new reader or camera into OnGuard, a window displays for Device/Alarm Assignment . Resolution This issue is caused when System Permission Group permissions include the Device Assignment setting, an...
02/04/2022April Daniels
Symptom The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost' ...
10/14/2021Content Creator
Symptom In OnGuard System Administration when adding a new cardholder and importing data by scanning the ID while using the Acuant Scanner, incorrect or missing data are inserted to the cardholder profile. When importing data using the ...
07/23/2021Content Creator
Symptom: For situations where video or camera capture for cardholder images is not functioning, or where an unsupported camera is being used and live capture does not work. Resolution / Workaround: Capture Cardholder photo us...
07/23/2021Content Creator
Symptom: Error Downloading report from the database: an unnamed file contains an incorrect path. Cause: When trying to preview or print any report in System Administration the error would come up Resolution: ...
06/09/2021Content Creator
Symptom System Admin hangs when bulk modifying access levels. From the application and system event logs, it is found that the DCOM permission is not enabled for the user. DCOM error with event ID: 10016 is reported in WER. Resolution Ena...
03/29/2019April Daniels
Symptom Emails sent through the Global Output Server never arrive. If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it. C:\ProgramData\Lnl\logs\GOSEmailAgent...
01/25/2019April Daniels
Symptom When using OnGuard 7.2.269.0 and viewing the onboard reader that is connected to LNL-2210 under Readers and Doors , the Aux Outputs tab is missing in OnGuard 7.2.269.0. Resolution This issue was corrected in 7.2.269.67...
01/11/2019April Daniels
Symptom
Single Sign On is not working. The PC is Windows 10, and is not part of a domain.
Resolution Open a command prompt as an Administrator. Type net user . The default administrator is disabled. Type ne...
09/14/2018April Daniels
The WMITracing.log file contains the events that WMI traces. However, this is a binary file. To see these events in a human-readable format, use the Event Viewer. By default, WMI events are not traced. This procedure describes how to use E...