System Administration

Can I use an IP camera to take a Cardholder photo within OnGuard? Procedure Steps  Yes, when using Axis cameras. Note: Axis IP Cameras are required (PTZ is also supported). Axis Streaming Assistant software is also required (free download)....

Symptom When adding a new reader or camera into OnGuard, a window displays for  Device/Alarm Assignment .   Resolution  This issue is caused when System Permission Group permissions include the  Device Assignment setting, and when custom alar...

Symptom  The rabbit.log file contains these entries: Channel error on connection .. operation queue.declare caused a channel exception not_found: no queue 'Hostnamelnl.og.internal.execute.commands' in vhost 'LenelHost'  Cause  Alarm Monitor...

Symptom In OnGuard System Administration when adding a new cardholder and importing data by scanning the ID while using the Acuant Scanner, incorrect or missing data are inserted to the cardholder profile.  When importing data using the Acuan...

Symptom:  For situations where video or camera capture for cardholder images is not functioning, or where an unsupported camera is being used and live capture does not work. Resolution / Workaround:   Capture Cardholder photo using 3 rd...

Symptom:   Error Downloading report from the database: an unnamed file contains an incorrect path. Cause:  When trying to preview or print any report in System Administration the error would come up  Resolution:  Found the ISO loc...

Symptom System Admin hangs when bulk modifying access levels. From the application and system event logs, it is found that the DCOM permission is not enabled for the user.  DCOM error with event ID: 10016 is reported in WER. Resolution Enab...

Symptom Emails sent through the Global Output Server never arrive. If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it.  Resolution Confirm ...

Symptom   Single Sign On is not working. The PC is Windows 10, and is not part of a domain.   Resolution Open a command prompt as an Administrator. Type net user . The default administrator is disabled.  Type net user Admini...

The WMITracing.log file contains the events that WMI traces. However, this is a binary file. To see these events in a human-readable format, use the Event Viewer.   By default, WMI events are not traced. This procedure describes how to use Even...