OnGuard 6.3 and older

Symptom Installed OnGuard on Windows 7 64-bit and went to create an ODBC connection to the server. No Lenel DSN exists. Opened the default folder of C:\Windows\syswow64\odbcad32 and under the System DSN tab there was no Lenel DSN. &nbs...

Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number  fails when the badge does not move to the encoder in time, and there are no retry attempts.   Resolution A new ....

Symptom Issue found on 6.4.500 Hot Fix 2.4: While using an MV1200 (2G) enrollment reader, you receive the error: Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...

Symptom OnGuard 6.4.500 Technology Hot Fix 2.4 and later.  At least one NGP panel configured. At least one door configured on the NGP system.  Badge is swiped.  Granted - pending entry. Door is opened.  'Alarm...

Symptom Using Windows 2008 64-bit Server, cannot import new badge layout into BadgeDesigner. After selecting the badge layout file and clicking [OK], the following error shows:   Error during import badge layout. File not found [Code=4e2e...

Symptom UTC utility failed with the following error in lnllogerror :   The i tem has already been added. Key in dictionary: '0'  Key being added: '0'"     Time:        4/18/2...

Symptom When you create and then execute a maintenance plan, you receive an error message similar to the following in the job history, and the plan will not run:   SQL Server Scheduled Job 'CSQL.Subplan_1'  - Status: Fai...

Symptom The following error shows when launching System Administration: The application has failed to start because its Previous KeywordsideNext Keyword-Previous KeywordbyNext Keyword-Previous KeywordsideNext Keyword configuration is inco...

Symptom After running Add-On for Commend GE300/GE800 intercom, there are no new GE300/GE800 intercom types installed. Only GE200 intercom type is available for GE intercom.   Resolution Customer has GE200/GE700 intercom al...

Symptom When updating from OnGuard 6.3.249 to 6.4.500 with SQL 2005 server, Database Setup fails with error: This Sql Transaction has completed; it is no longer usable. Resolution The Lenel user in SQL does not have 'serveradmin&...