Symptom
- OnGuard 6.4.500 Technology Hot Fix 2.4 and later.
- At least one NGP panel configured.
- At least one door configured on the NGP system.
- Badge is swiped.
- Granted - pending entry. Door is opened.
- 'Alarm Active' occurs for the door just used. This occurs even if this is an NGP intrusion panel and the area is disarmed.
Resolution
- Navigate to System Administration > Access Control > Readers and Doors.
- Select the NGP door that is generating the alarms.
- Select the Door tab.
- Click [Modify].
- Select the Door Arming Level dropdown.
- Generally for an exterior door, set the level to Armed Stay.
Generally for an interior door, set the level to Armed. - Click [OK].
Applies To
OnGuard (All versions)
Additional Information
The actual door arming level will depend on the needs of the customer facility.
From the initial release of 6.4.500 Technology Update 1.1 through Hot Fix 2.4, the alarm that is generated here is Door Contact Tamper. After Hot Fix 2.4, the tamper alarm will indicate a true Door Contact problem.
From the initial release of 6.4.500 Technology Update 1.1 through Hot Fix 2.4, the alarm that is generated here is Door Contact Tamper. After Hot Fix 2.4, the tamper alarm will indicate a true Door Contact problem.
