OnGuard 6.3 and older

Symptom The System Administration application may unexpectedly shut down (crash) when attempting to log out using the Logout toolbar icon. Click [X] in the upper-right corner of the System Administration window to properly close the application...

Symptom The following errors may be observed in the Windows Event Viewer in the Application log: Event ID 24 Microsoft-Windows-WMI Event provider LnlSoftwareEventProvider attempted to register query "select * from __InstanceOperationEvent...

 How to install an OnGuard language pack on an English version of Microsoft Windows Procedure Steps 1) Open Windows Control Panel, and select Regional and Language Options . 2) Select the desired language in the following drop-down li...

Symptom After upgrading a pre-OnGuard 2008 Enterprise system, and doing the necessary replication after the upgrade, you may notice duplicate Monitor Zones at the Master, one per Region. This assumes that the "Default Zone - ALL ...

Symptom The following error message may appear during the installation of OnGuard 2008 (6.0.148) on a localized Windows XP operating system: "Error 1931. The Windows Installer service cannot update the system file C:\WINDOWS\system32\xenro...

Symptom The following error appears during Database Setup, most often while upgrading an existing OnGuard installation to version 5.12.110, on a machine running SQL Server 2005 Express: "Execution of UPGRADE_512_007_MMOBJS failed" Re...

How to obtain Language Packs for supported versions of OnGuard Procedure Steps All released language packs are available on the Lenel web site and may be downloaded.   1) Using your browser, go to https://customer.lenel.com/?q=suppor...

Symptom The following error message appears in the LenelError.log file during replication:   "1/15/2008 3:21:16 PM [Replicator] Could not validate timestamp on pre-allocated ID set for [BADGE NUMBER] between region [REGION] and maste...

Symptom Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine. Resolution 1) First, check to see that the COM port is being controlled by the virtual machine. This can ...

Symptom The MobileVerify sub-tab is missing from the System Permissions Groups tab. Note: The MobileVerify tab will not be displayed in the System Permissions Group when the value for the Maximum Number of Mobile Verify Workstations (SWG-14...