OnGuard 6.3 and older

Symptom After a cardholder presents their card or enters the PIN number, there is no prompt from the associated biometric reader (RSI HandKey, Identix, or Bioscrypt) to verify identity. Resolution To resolve this issue, complete the fol...

Symptom The following error message appears during the installation of OnGuard 6.0.148 Hot Fix 1.0 on a Windows Server 2003 system. "Error 1720. There is a problem with this Windows Installer package. A script required for this install to ...

Symptom When adding a new smart card format in System Administration, the following entry may not be available in the Application drop-down on the Card Format form in the Card Formats folder: IE Access Control (MIFARE) Resolution To reso...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a status of "Device type mismatch" in Alarm Monitoring. Before the upgrade, the affected readers worked normally. Resolution First, perform a...

Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. ...

Symptom Database Setup terminates abnormally with the error message: "Failed to convert parameter value from a string to an Int32." Resolution To resolve this issue, follow the steps below. Always back up your Registry befor...

Symptom When starting Microsoft SQL Server Management Studio, the following error message appears: "Input string was not in a correct format." Resolution To resolve this issue, follow the steps below. Always back up your Reg...

Symptom The following error message is displayed when opening the installation log file during the installation of OnGuard client software on a computer running Windows Vista. "Verify that the specified log file location exists a...

Symptom If you have upgraded an Enterprise system from a version prior to OnGuard 2008 (6.0.148) where more than one Enterprise system was on the same physical computer, you will notice the node (display) name of the servers is duplicated. This ...

Symptom After upgrading a mobile badging station (prior to OnGuard 2008) to OnGuard 2008 version 6.0.148 or later, errors occur regarding pre-allocated IDs for the mobile badging station and the inability to validate timestamps when ru...