Panels

Symptom A newly added access panel does not come online in Alarm Monitoring.  The panel and all its added child devices display a red X in the System Status Tree. The LenelError.Log displays the following error message: TIME:      [08/24...

Procedure Steps Use the Load Certificate page allows factory installed Mercury certificates to be replaced by unique custom certificates  Log into the Access Panel configuration page.  Click Load Certificates . A window similar to ...

Symptom When connecting the XPP to a Communication Server, the XPP does not come online/connect, or does not complete a download. When connected to the Communication Server, the XPP display should show the following message: Please Wait... ...

How to change the keypad output mode on Schlage AD300/AD400 locks to 8-bit. Procedure Steps Connect the HHD/SUS to the AD-300/400 using the HHD USB cable. The connector on the AD-300/400 is on the bottom of the outside escutcheon (reader/ke...

Symptom After downgrading  LNL-2210, LNL-2220,  or LNL-3300 firmware from 1.173 to 1.143, the panel does not come online. Resolution If the panel does not come online after downgrading the firmware, take the following steps:   Remove...

Symptom An LNL-500, LNL-1000, or LNL-2000 Intelligent System Controller (ISC) may randomly perform a Database Download.  If this occurs, the panel cycles power.   This issue only occurs when Hard Global APB is used. Resolution There ...

Symptom "Disable Web Server" checkmark is missing on the LNL-2220 Configuration Web Page. Resolution In order to access the Configuration Web Page, DIP Switch 1 on the LNL-2220 must be in the ON position. If DIP Switch 1 is in the OF...

Symptom Delays may occur when using Global Anti-Passback on an LNL- 500, -1000, or -2000 panel with a Lantronix device. Resolution Use the following ACS.INI setting to adjust the poll delay setting that is likely causing the delays i...

Symptom While trying to print from the Fargo HDP5000 Printer, the following error message appears:   Error 28 No Film . Resolution This error appears when either the ribbon cartridge or the HDP film cartridge is not installed.   T...

How to wire a L1 4G reader for enrollment over RS-232 instead of USB Procedure Steps 1. For RS-232 installations, a female DB9 connector should be used on the cable. 2. Connect RS232_TX (Violet wire - Pin 4 of 28) to the DB9 - Pin 2. 3. Con...