Panels

Symptom LNL-3300-ACUXL will not power up Resolution When setting up a LNL-3300-ACUXL you may have to switch the wire (traditionally yellow) for the earth ground from terminal 2 to terminal 3 on TB1 in order for the panel to power on. ...

Symptom Inputs triggered  on LNL-1340-M2K are not seen in OnGuard.   Resolution Check the firmware revision of the LNL-1340-M2K.  In Alarm Monitoring, select Options > Display Device Firmware Revisions .  If Alarm Monitoring indicates ...

Symptom A newly added access panel does not come online in Alarm Monitoring.  The panel and all its added child devices display a red X in the System Status Tree. The LenelError.Log displays the following error message: TIME:      [08/24...

Procedure Steps Use the Load Certificate page allows factory installed Mercury certificates to be replaced by unique custom certificates  Log into the Access Panel configuration page.  Click Load Certificates . A window similar to ...

Symptom The number of LNL-1300e devices supported by the LNL-2210 is misleading in the Hardware Installation Guide. Resolution Correction:       The maximum number of LNL-1300e addressable devices allowed per port: 8 for the LNL-2210 ...

Symptom When connecting the XPP to a Communication Server, the XPP does not come online/connect, or does not complete a download. When connected to the Communication Server, the XPP display should show the following message: Please Wait... ...

Symptom "Day Contact Restore" alarms come into Alarm Monitoring on NGP panels Resolution This was found because the EOL configuration for the REX input was wired incorrectly. Refer to the NGP Hardware Installation Guide for more informa...

How to change the keypad output mode on Schlage AD300/AD400 locks to 8-bit. Procedure Steps Connect the HHD/SUS to the AD-300/400 using the HHD USB cable. The connector on the AD-300/400 is on the bottom of the outside escutcheon (reader/ke...

Symptom After downgrading  LNL-2210, LNL-2220,  or LNL-3300 firmware from 1.173 to 1.143, the panel does not come online. Resolution If the panel does not come online after downgrading the firmware, take the following steps:   Remove p...

Symptom An LNL-500, LNL-1000, or LNL-2000 Intelligent System Controller (ISC) may randomly perform a Database Download.  If this occurs, the panel cycles power.   This issue only occurs when Hard Global APB is used. Resolution There wa...