Panels

Question Is the Schlage PIM-400-485-SBB supported in OnGuard?   Answer The Schlage PIM-400-485-SBB is not supported in OnGuard. The Schlage PIM-400-485-RSI is supported in OnGuard.   Both devices look exactly the same. To...

Configuring Pass-Thru Format in VeriAdmin   Procedure Steps In VeriAdmin, go to the Unit parameter settings , and then select the Wiegand tab. Select the Pass-Thru format. Select Custom from the drop down. Enter the Total Bits . ...

Symptom With LNL-2220, Reader 1 flashes red, and Reader 2 flashes red...green...red...green.   Resolution In the ACS.INI file, add the following settings for the system to have the LED remain a steady red. After adding the setting, save ...

Question What messages will show on the LNL-CK?  Answer Ready                         You will see this message if the LNL-CK is online and talking with the ISC.   System Offline             You will see this when the LNL-CK is off...

Question Why can't I import cardholder data using a Scanshell 1000N or 1000N-A?   Answer The ScanShell 1000N and ScanShell 1000N-A are not compatible with OnGuard applications. The 'N' in the model number indicates that the hardw...

Symptom When swiping a badge at an Edge Reader and obtaining an Access Granted, the strike relay does not fire.   If you manually send a Door Open Command, then the strike relay fires. Resolution Ensure that the door you are swipi...

Symptom When downloading the database to the PDA, you receive an "Invalid File" error. Resolution Make sure that in the names of the Locks (doors) do not contain periods or special characters. Remove all periods and special character...

Symptom Tango 2E printer prints the back of a badge on the second card after verifying that the badge design is correct. Resolution Select Start > Printers and Faxes , and then right click on the Magicard Rio/Tango 2e and select ...

Symptom The computer does not seem to detect the printer’s USB connection and the test page fails to print. If the computer you are configuring for a USB connection to the Magicard printer has at some time run another manufacturer’s printer (...

Symptom Alarm events from Bosch GV2 and GV3 panels are delayed coming into OnGuard. Resolution There is a new setting in the Bosch GV2 and GV3 point index for "Alarm Abort".  This must be set to "NO" for OnGuard to receive the alarms...