Install / Upgrade

Symptom On a client computer, using the LS Client Update service, the following FIPS error is generated during the download of the update package from the application server:   “An error occurred while downloading the file from the LS Client Up...

Symptom ODBC Driver 13 for SQL Server is missing from clients updated to OnGuard 7.4 using the Client Update Server service. Resolution As of OnGuard 7.4.457, the ODBC System DSN requires ODBC Driver 13 for SQL Server to connect to the ...

Symptom LS Certificate Store missing from Console Root on Local Computer Resolution Open a Command Prompt as an Admin. Change directory to  C:\Program Files (x86)\OnGuard\Certificates . Enter the following command and press [...

Enabling .NET Framework 3.5 on a PC without an Internet Connection Procedure Steps Mount an image for the version of Windows that you have installed. In a Run command, enter "MMC", press [Enter], and navigate to File > Add/Remove Snap-in . ...

Symptom The following error appears when a client tries to launch the LS Client Update Service application: “A Fatal error occurred during installation.    The installation is running in an unsupported, reduced-interface mode.    If using...

Symptom Network printing with magstripe encoding stops working after upgrade from Onguard 7.0.1067 and earlier.  If the printer is not listed under the [Encoding] section of the acs.ini file, an error message appears instructing you to add i...

Product Name OnGuard 7.3.345.0, Update 1, Update 2, Update 3, and Update 4 General Information OnGuard 7.3.345 OG_7_3_345.ISO                                        8e53f29805a642db1d10fa97b4b9eb3f OG_ENT_7_3_345.ISO                   ...

Symptom OnGuard applications crash when opening. This may occur when configuration settings are linked to the ntdll.dll file located in the Windows\SysWOW64 folder. An error similar to the following (the faulting application name may dif...

Symptom When clicking on a card within the Lenel Console ( https://ServerName:8080 ), the user gets a 403 bad gateway error, with a body saying nginx . The error in the log files will read: “directory index of " " is forbidden, client: 1...

Symptom The error: DBSETUP_CTE_LOG is missing May display when updating OnGuard 6.0 to 7.0 or higher in Database Setup.   Resolution Execute the following query against the AccessControl database:   insert into DBSETUP_CTE_LOG ...