Install / Upgrade

Symptom LS Certificate Store missing from Console Root on Local Computer Resolution Open a Command Prompt as an Admin. Change directory to  C:\Program Files (x86)\OnGuard\Certificates . Enter the following command and press...

Enabling .NET Framework 3.5 on a PC without an Internet Connection Procedure Steps Mount an image for the version of Windows that you have installed. In a Run command, enter "MMC", press [Enter], and navigate to File > Add/Remove Snap-in ...

Symptom The following error appears when a client tries to launch the LS Client Update Service application: “A Fatal error occurred during installation.    The installation is running in an unsupported, reduced-interface mode.    If usi...

Symptom Network printing with magstripe encoding stops working after upgrade from Onguard 7.0.1067 and earlier.  If the printer is not listed under the [Encoding] section of the acs.ini file, an error message appears instructing you to add...

Symptom OnGuard applications crash when opening. This may occur when configuration settings are linked to the ntdll.dll file located in the Windows\SysWOW64 folder. An error similar to the following (the faulting application name may d...

Symptom When clicking on a card within the Lenel Console ( https://ServerName:8080 ), the user gets a 403 bad gateway error, with a body saying nginx . The error in the log files will read: “directory index of " " is forbidden, client: 1...

Symptom DLLs fail to register during installation of OnGuard software on a Windows 10 machine.   Resolution Enable the .NET Framework 3.5 in Control Panel You can enable the .NET Framework 3.5 through the Windows Control P...

Problem Overview License Administration does not use C:\Windows\acs.ini when using Citrix XenApp Detailed Description By default, License Administration loads configuration data from C:\Windows\acs.ini , and Configuration Editor save...

Symptom After reinstalling a Lenel NVR, the cameras do not come online and a "Driver Error in Panel Download" alarm occurs when downloading the recorder. Resolution This is a common occurrence whenever reinstalling a Lenel NVR, particul...

How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly.   For a sys...