Install / Upgrade

Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed.   ...

Symptom   Unable to complete installation of OnGuard 7.4. Receiving errors stating that DLL's failed to register even after verifying that prerequisites are checked, UAC is set to never notify and running setup.exe as an administr...

Symptom On a client computer, using the LS Client Update service, the following FIPS error is generated during the download of the update package from the application server:   “An error occurred while downloading the file from the L...

Symptom ODBC Driver 13 for SQL Server is missing from clients updated to OnGuard 7.4 using the Client Update Server service. Resolution As of OnGuard 7.4.457, the ODBC System DSN requires ODBC Driver 13 for SQL Server to connect to the ...

 Symptom LS Certificate Store missing from Console Root on Local Computer Resolution Open a Command Prompt as an Admin. Change directory to  C:\Program Files (x86)\OnGuard\Certificates . Enter the following command and pres...

Enabling .NET Framework 3.5 on a PC without an Internet Connection Procedure Steps Mount an image for the version of Windows that you have installed. In a Run command, enter "MMC", press [Enter], and navigate to File > Add/Remo...

Symptom The following error appears when a client tries to launch the LS Client Update Service application: “A Fatal error occurred during installation.    The installation is running in an unsupported, reduced-interface m...

Symptom Network printing with magstripe encoding stops working after upgrade from Onguard 7.0.1067 and earlier.  If the printer is not listed under the [Encoding] section of the acs.ini file, an error message appears instructing you to ...

Product Name OnGuard 7.3.345.0, Update 1, Update 2, Update 3, and Update 4 General Information OnGuard 7.3.345 OG_7_3_345.ISO                                ...

Symptom OnGuard applications crash when opening. This may occur when configuration settings are linked to the ntdll.dll file located in the Windows\SysWOW64 folder. An error similar to the following (the faulting application name ma...