Install / Upgrade

Symptom  Setup Assistant shows  Configuration editor: Error .     Resolution  Replace the  application.config file with one that works correctly, and make sure that the information inside the file is modified as ne...

Symptom Performing a Client Update will fail when updating from an older (pre-Jan 2021) OnGuard version to any version OnGuard 8.0 or above (Including OnGuard 8.0, 8.0 Update 1 and above) or any interim build of OnGuard 7.6 and above. You shou...

Upgrading RabbitMQ and NGINX for OnGuard® **This document only applies to customers using OnGuard® 7.5 or greater** NOTE: Specific versions of each component are not specified below. Each version of OnGuard® includes a Third-pa...

Symptom   OnGuard installation prerequisite Microsoft Visual C++ 2015 fails to install because Microsoft Visual C++ 2017 is already installed.   Resolution   In previous versions of Visual Studio, binary compati...

Symptom   Customers want to use JRE 1.8 (Java 8) in their OnGuard 7.4 environment.   Resolution   The license server is the only application that relies on Java. JRE 1.8. This has been tested, and OnGuard 7.4 does ...

Symptom   The LS Certificate Store was not created during OnGuard installation. Resolution   To verify if the LS Certificate Store is present: Press the Windows key + R to open the Run prompt. Alternatively, click St...

How to verify if .NET Framework 3.5 SP1 is installed   Procedure Steps Click [Start] in the bottom-left corner of the display.  Highlight Administrative Tools and select Server Manager .  In the Server Manager interface,...

Symptom     When running reports after upgrading OnGuard, you might see the following error:       Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, ...

Symptom     When creating an ODBC connection on the OnGuard application server or client, the following error is generated and reported in the LenelError.log file when "Lenel" is not set as the owner of the database:   ...

Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed.   ...