Install / Upgrade

Symptom  When running Setup Assistant or Database Setup after configuring database archiving in System Administration, various errors are generated preventing the creation of the database tables. This is due to the  application.config file being c...

Symptom  Setup Assistant shows  Configuration editor: Error .     Resolution  Replace the  application.config file with one that works correctly, and make sure that the information inside the file is modified as necessary for the current workst...

Symptom Performing a Client Update will fail when updating from an older (pre-Jan 2021) OnGuard version to any version OnGuard 8.0 or above (Including OnGuard 8.0, 8.0 Update 1 and above) or any interim build of OnGuard 7.6 and above. You shou...

Symptom   OnGuard installation prerequisite Microsoft Visual C++ 2015 fails to install because Microsoft Visual C++ 2017 is already installed.   Resolution   In previous versions of Visual Studio, binary compatibility between objec...

Symptom   Customers want to use JRE 1.8 (Java 8) in their OnGuard 7.4 environment.   Resolution   The license server is the only application that relies on Java. JRE 1.8. This has been tested, and OnGuard 7.4 does support it. How...

How to verify if .NET Framework 3.5 SP1 is installed   Procedure Steps Click [Start] in the bottom-left corner of the display.  Highlight Administrative Tools and select Server Manager .  In the Server Manager interface, click [Feature...

Symptom     When running reports after upgrading OnGuard, you might see the following error:   Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, PublicToken=xxxxxxx or one of ...

Symptom     When creating an ODBC connection on the OnGuard application server or client, the following error is generated and reported in the LenelError.log file when "Lenel" is not set as the owner of the database:   TIME:       [1/16/2015...

Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed.   Proc...

Symptom   Unable to complete installation of OnGuard 7.4. Receiving errors stating that DLL's failed to register even after verifying that prerequisites are checked, UAC is set to never notify and running setup.exe as an administrator. R...