02/07/2022April Daniels
Symptom When running Setup Assistant or Database Setup after configuring database archiving in System Administration, various errors are generated preventing the creation of the database tables. This is due to the application.config fi...
02/07/2022April Daniels
Symptom Setup Assistant shows Configuration editor: Error . Resolution Replace the application.config file with one that works correctly, and make sure that the information inside the file is modified as ne...
11/30/2021Content Creator
Symptom Performing a Client Update will fail when updating from an older (pre-Jan 2021) OnGuard version to any version OnGuard 8.0 or above (Including OnGuard 8.0, 8.0 Update 1 and above) or any interim build of OnGuard 7.6 and above. You shou...
03/12/2019April Daniels
Symptom
OnGuard installation prerequisite Microsoft Visual C++ 2015 fails to install because Microsoft Visual C++ 2017 is already installed.
Resolution In previous versions of Visual Studio, binary compati...
11/12/2018April Daniels
Symptom
Customers want to use JRE 1.8 (Java 8) in their OnGuard 7.4 environment.
Resolution
The license server is the only application that relies on Java. JRE 1.8. This has been tested, and OnGuard 7.4 does ...
09/14/2018April Daniels
Symptom
The LS Certificate Store was not created during OnGuard installation. Resolution
To verify if the LS Certificate Store is present:
Press the Windows key + R to open the Run prompt. Alternatively, click St...
07/25/2018April Daniels
How to verify if .NET Framework 3.5 SP1 is installed Procedure Steps Click [Start] in the bottom-left corner of the display. Highlight Administrative Tools and select Server Manager . In the Server Manager interface,...
07/25/2018April Daniels
Symptom When running reports after upgrading OnGuard, you might see the following error: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, ...
07/11/2018April Daniels
Symptom When creating an ODBC connection on the OnGuard application server or client, the following error is generated and reported in the LenelError.log file when "Lenel" is not set as the owner of the database: ...
05/21/2018April Daniels
Manual unattended client deployment does not check for or install the required software prior to installing the client package. Dependencies such as Microsoft Visual C++ Redistributable packages and SQL ODBC driver are not installed. ...