Install / Upgrade

Symptom DLLs fail to register during installation of OnGuard software on a Windows 10 machine.   Resolution Enable the .NET Framework 3.5 in Control Panel You can enable the .NET Framework 3.5 through the Windows Control Pan...

Problem Overview License Administration does not use C:\Windows\acs.ini when using Citrix XenApp Detailed Description By default, License Administration loads configuration data from C:\Windows\acs.ini , and Configuration Editor saves ...

Symptom Error: "Could not locate class-to-execute: Upgrade_6_0_EnterpriseAllocation. Execution Failed." Displays when running database setup during an upgrade from 6.0 to 7.0.   Resolution Run the following query against th...

Symptom After reinstalling a Lenel NVR, the cameras do not come online and a "Driver Error in Panel Download" alarm occurs when downloading the recorder. Resolution This is a common occurrence whenever reinstalling a Lenel NVR, particular...

How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly.   For a system runni...

Which locations need to be updated if my OnGuard server name changes? Procedure Steps ** The following is for OnGuard Enterprise and SQL applications. ** In SQL, perform a query to find the server name, and then replace the current server na...

Symptom When opening Alarm Monitoring, or when downloading the database, the following error might occur in the Alarm Monitoring Event window:   Driver Error in Panel Download   Additionally, the following errors might be seen in LenelError.l...

Symptom During the installation of OnGuard, the following error message appears:   OnGuard 2012 Installer Information Error 1310. Error writing to file: Verify that you have access to that directory. Resolution This error is caused ...

Symptom After installing OnGuard 6.4.500 Hot Fix 3, an error message may appear stating that the versions do not match when you attempt to log into any of the OnGuard applications. Resolution IMPORTANT! This resolution requires you to m...

Symptom The Configuration Editor is blank. Resolution Locate the application.config file and check the file name. Change the file name so that it is just applicaiton.config . Make sure the file does not have any type of date i...