Install / Upgrade

Symptom After reinstalling a Lenel NVR, the cameras do not come online and a "Driver Error in Panel Download" alarm occurs when downloading the recorder. Resolution This is a common occurrence whenever reinstalling a Lenel NVR, particul...

How to configure ODBC DSNs in 32-bit and 64-bit versions of Microsoft Windows Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly.   For a sys...

Which locations need to be updated if my OnGuard server name changes? Procedure Steps ** The following is for OnGuard Enterprise and SQL applications. ** In SQL, perform a query to find the server name, and then replace the current server ...

Symptom When opening Alarm Monitoring, or when downloading the database, the following error might occur in the Alarm Monitoring Event window:   Driver Error in Panel Download   Additionally, the following errors might be seen in LenelError...

Symptom During the installation of OnGuard, the following error message appears:   OnGuard 2012 Installer Information Error 1310. Error writing to file: Verify that you have access to that directory. Resolution This error is cause...

Symptom The Configuration Editor is blank. Resolution Locate the application.config file and check the file name. Change the file name so that it is just applicaiton.config . Make sure the file does not have any type of date...

Symptom When launching the Device Discovery Console, the following error appears: Could not load file or assembly ‘Microsoft.Practices.EnterpriseLibrary.Logging, Version=3.1.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of ...

Symptom Login failed for user ''. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: x.x.x.x] Resolution   The failed login attempts came from a video process for the...

Symptom After upgrading using Microsoft SQL Server, the following error appears:   "Error reading System Options"   The following error appears if you click OK on the first error:   "Error reading segment..." Resolut...

How To Pre-load the Client Upgrade Files         Procedure Steps When using the Automated Client Upgrade process, the files can be pre-loaded on the clients in order to speed up the upgrade process. This can be done even before the ser...