Symptom
When clicking on a card within the Lenel Console (https://ServerName:8080), the user gets a 403 bad gateway error, with a body saying nginx.
The error in the log files will read: “directory index of "<program path>" is forbidden, client: 127.0.0.1, server: , request: "GET /users/HTTP/1.1", host: "localhost:8080", referrer: https://localhost:8080/””
This can occur if the configuration files become corrupt or a module folder is removed from C:\ProgramData\Lnl\Console\modules, or if the configuration file in C:\ProgramData\Lnl\nginx\conf\modules is misconfigured.
Resolution
- The configuration file is misconfigured.
- Navigate to C:\ProgramData\Lnl\nginx\conf\modules
- Open the respective CONF file (Users module does not load = open users.CONF) in a text editor.
- Ensure the ‘alias’ section of the file is pointing to the file path of the module. Default is C:\Program Files (x86)\OnGuard\<name of program>.
- The module is missing files.
- Open https://file.ac/bRiw70xh2Cs/ and look for missing modules in this location.
- The configuration file is misconfigured.
If the desired module cannot be located, perform the following:
- Install OnGuard on another machine.
- Navigate to the Module directory.
- Locate and copy the desired folder.
- Paste the module folder into the Modules directory.
- Restart the LS Module Manager service.
- Clear your browser's cache or open a browser in private browsing mode.
- Navigate to the Lenel Console and verify the card has been added to the list.
TSG Specific information: The link in Resolution 2.1 is blocked on the Carrier network. However, the specific files needed for the module to run that are located in C:\Program Files (x86)\OnGuard\ can be copied and pasted to the VAR’s machine.
Applies To
Additional Information
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