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Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again" Resolution ...
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Symptom Open Access services stops when an ATS Panel comes online Resolution This is a known unresolved legacy issue; a defect DE136599 has been submitted for this issue so it can be investigated further to identify the root cause and resolutio...
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Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't configure the con...
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Symptom Issue with Webapps Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0 This should return...
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Question What is the TNSNAMES.ORA file? Is there an example of this file for Oracle 10g that applies to OnGuard? Answer TNSNAMES.ORA is a SQL*Net configuration file that defines databases addresses for establishing connections to them...
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Symptom When opening Scheduler from Alarm Monitoring or System Administration, some of the following error messages are shown: “An error has occurred while loading actions” “An error has occurred while loading action types” “Unable to load A...
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Problem Overview Oracle Systems Need to be Set Up to Use Windows Authentication by Default Detailed Description Oracle systems need to be set up to use Windows Authentication by default. After an upgrade, Windows authentication to the data...
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Symptom Oracle databases take a long time to purge records. Resolution This is due to the number of commits, but certain settings can be modified by an Oracle DBA. Commit behavior: alter system set commit_logging='IMMEDIATE' s...
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Symptom You may encounter ORA-01013 errors in the following situations where Oracle is the database used by the OnGuard system: - When you add or edit hardware, cardholders, etc. in System Administration, and then click [OK] to save the chan...
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Symptom In a system using an Oracle database, multiple pre-SQL execution actions or post-SQL execution actions may fail in DataExchange. Resolution To resolve this issue, follow the steps below. 1) Verify that each pre-SQL execution actio...
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