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Symptom CAC barcode scanning using the keyboard wedge is documented to work so that if CAC is configured, a search is performed with the decoded Social Security Number on the EMP SSN field. However, the search is performed on the configured t...
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Symptom Device is HDP5000/5600 printer with CP1000-Lenel inline encoder. Using iClass unconfigured badges. Badges print but do not appear be encoded though no error is thrown in Onguard and it says completed successfully. Review the C:\Progra...
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How to configure LS Badge Printing Service to use network and local printers. Procedure Steps The LS Badge Printing Service can be used to allow printing from Open Access web based clients. There are two main configuration options for this se...
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No space available on CP1000D or Fargo inline encoder during DESFire encoding Symptom This issue is specific to OnGuard and encoding DESFire. The application keys (PICC master key, Application master key, and File read key) configured for the Op...
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Symptom "IVS Engine Connection Lost" error occurs in Alarm Monitoring if appropriate credentials are not provided for TruVision recorders. Resolution When configuring the TruVision recorder with admin credentials, you can configure IVS ...
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Information required when submitting an engineering engagement to UltraView team Procedure name Collecting information which is required to open EE for UltraView Products Automatization of collecting and aggregating required data. ...
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Last Updated: 04/11/2025
in OnGuard Ecosystem Enterprise
Symptom Badge Deactivate Status in Cardholder Options is greyed out on a Regional Server, even when logged in as SA. Resolution This setting can only be changed from the Master Server on an Enterprise system. Applies To OnGu...
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Last Updated: 04/11/2025
in OnGuard Ecosystem Enterprise
Problem Overview Anomalies Warning During Database Setup for Indexes that Should Not be Present on Enterprise and Distributed ID Masters (OG-15792) Detailed Description New and upgraded systems that are converted to Enterprise or Distribut...
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Last Updated: 04/11/2025
in OnGuard Ecosystem Enterprise
Problem Overview Enterprise: Global I/O Restrictions Detailed Description Global I/O linkages will not work between two Enterprise regions. Global I/O configurations must use the same Linkage Server. Applies To OnGuard (All versions) ...
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Last Updated: 04/11/2025
in OnGuard Ecosystem Enterprise
Problem Overview Enterprise: Referential Integrity Error when Saving Camera Layouts Detailed Description If a camera layout is saved with cameras added from another Regional Server via the Camera Lookup feature, a Referential Integrity err...
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