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Symptom You may encounter ORA-01013 errors in the following situations where Oracle is the database used by the OnGuard system: - When you add or edit hardware, cardholders, etc. in System Administration, and then click [OK] to save the chan...
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Symptom In a system using an Oracle database, multiple pre-SQL execution actions or post-SQL execution actions may fail in DataExchange. Resolution To resolve this issue, follow the steps below. 1) Verify that each pre-SQL execution actio...
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Problem Overview Problem installing 32-bit Oracle 12c Client on Windows Server 2012 R2 Detailed Description The installation wizard cannot install 32-bit Oracle 12c Client on a Windows Server 2012 R2 workstation. To install the 32-bit O...
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Symptom Events description column data from Event table is not published in the reports such as “Access Denials, Grants and Other Badge Events” report. Resolution Remove DYSYS package from Oracle 12. The DVSYS package is an additional database va...
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Symptom In a OnGuard system using Oracle Express as the database, the Login Driver will not run properly (and therefore OnGuard applications cannot be used). Resolution In the Oracle ODBC Driver Configuration, on the Application tab...
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Symptom Import utility fails when run with Oracle "Unexpected application error occurred. Write these codes down, Error 3011 internal code 11196100. The Microsoft jet data base engine could not find the object 'badge'. Make sure that the obje...
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Question Why am I logged out of Windows when I log out of Alarm Monitoring? Answer There is an OnGuard permission setting that can be used to log out of Windows when logging out of Alarm Monitoring. To check this setting, follow the steps...
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Problem Overview FormsDesigner Field Style Border and Inside Edge not Functioning Properly Detailed Description In order to support recently introduced changes to the user interface, the ability to turn off a sunken edge border for a contr...
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Symptom When attempting to download firmware to an access panel in Alarm Monitoring, on a computer with VLC media player installed, the firmware download may not work. Resolution This issue can be resolved by uninstalling VLC media player....
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