Symptom: A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps
Resolution: This error is caused due to the following missing system settings that need to be configured to resolve this issue:
1. Here are the minimum system requirements for using the ‘Reports and Dashboard’ feature, the system needs to have 16 GB or more RAM and other specifications as shown below:
2. TCP/IP settings need to be changed in the SQL Configuration Manager to ‘Enabled’ (They are Disabled by Default)
3. If the Database is on the custom port that was not entered in the Name field of Configuration Editor after "," L Pls enter the port here.
4. If the Default UDFEMP fields have been removed by customer in prior OnGuard versions (City, State, zip, etc.): Pls add these fields back.
5. The Lenel User needs to have the System Admin permission (sysadmin permissions Enabled/Checked).
6. Set configuration to use the Lenel user to log in. Select Show advanced settings, uncheck Windows authentication and enter the password for the Lenel user. Select Save Changes in the upper right.
Note: In cases, where the sysadmin permission is enabled/checked after the error already shows up in Setup Assistant in OnGuard, then some additional steps are required to create a new database and rerun Setup Assistant to resolve this error.
Here are the steps:
- Create a new database let us say “AccessControl-1”
- Run the configuration editor to point OnGuard to the new database created.
- Run the database setup from start menu, this will create tables in accesscontrol database
- Run the Setup Assistant, this will create the reports database and the tables and will succeed.
OnGuard 8.0 (and above)
OnGuard 8.0 Update 1
Additional Information: All the above settings have been already documented in our OnGuard documentation, but are frequently being missed. This article will hopefully help to get easy access to this information.
Copyright © 2023 Carrier. All rights reserved.