Updated Articles

31. User and User Permission replication errors when running Replicator on a mobile badging station

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom If User and User Permission replication is enabled in an Enterprise system, you may receive error messages when running Replicator on a mobile badging station. The error messages may look like the following: "UDF User Permission with...

32. Unable to use card formats and access groups added to recursive segments in an OnGuard Enterprise system

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
     Symptom In an OnGuard Enterprise system, you can add a card format or an access group to a recursive segment. However you may experience problems assigning the card format to a reader or problems assigning access levels to the access group....

33. What are dynamic segments?

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Question What is meant by dynamic recursive segments in an Enterprise system? Answer Dynamic segments are system maintained segment groups. When new segments are added to the system they are automatically added to the segment group. In...

34. Identity of LASTLOCATION_REPL table has reached its maximum int value

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom The following error occurs when trying to Replicate:   Exception occured while initializing log table events for replication. Unexpected application error. Internal Code: 513000001 Arithmetic overflow error converting IDENTITY to ...

35. Are Alarm Acknowledgments replicated on an Enterprise system?

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Question Are Alarm Acknowledgements replicated on an Enterprise system? Answer Alarm Acknowledgments are not replicated on an Enterprise system. Other User Transactions replicate, but Alarm Acknowledgments do not. This is because doing...

36. Temporary Access Level processing erroneously adds FAILEDRPC records at Enterprise Master

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom Master server shows a build-up of FAILEDRPC records at the Master when there was no hardware ‘owned’ by the Master. As a result, the records will never be cleaned up.   Resolution Run following query on the Master:   D...

37. Enterprise: How to create an Access Level across multiple Regions?

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Enterprise: How do I create an Access Level across multiple Regions?   Procedure Steps Create access levels on each region (region 1 everything, region 2 everything, and so on). Replicate up to the master. On master, create an Access...

38. Replication Schedule displays 'Unknown'

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom When running an action from Replication Schedule, the status displays Unknown . After clicking [Refresh all], status remains Unknown .   Resolution Look at the Replication Status for the percentage displaying accurately....

39. Enterprise transactions fail with a ‘Not On Source’ message

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom The User sees an increase in failed Enterprise transactions with the “Failed ____ Not On Source” in the Enterprise Transactions view in Replication Administration. If you do some troubleshooting you may notice that there is a legitim...

40. After Regional Server HD crashed all reports for access granted return this message ''Failed to retrieve data from the database vendor code 5180''

    Last Updated: 04/11/2025 in OnGuard Ecosystem Enterprise
    Symptom After the Regional Server HD crashes, all reports for Access Granted return the following message: "Failed to retrieve data from the database vendor code 5180" Resolution To resolve this issue: Back up the Accesscont...

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