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How to print reports via Scheduler to a network printer on a domain Procedure Steps 1) Add the network printer in Windows. 2) In System Administration, under Administration > System Options... , General System Options tab, ensure the Lin...
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Symptom On an OnGuard client computer, in the Scheduler screen in System Administration, the service status of the Linkage Server may not be properly detected. For example, it may display as Not running when it is actually running, or vice ver...
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Question What happens when assigning an active badge to a visitor when signing in or signing out a visitor in the Front Desk application? Answer In the Front Desk application, badges and access levels are modified when an active badge...
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Question What is the maximum Badge ID that can be imported using the Basic Import Utility?
Answer The largest badge ID that can be imported by the Basic Import Utility is 2^31 or 2,147,483,648. This is a hard limitation of the ut...
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How to configure a 200-bit PIV card format Procedure Steps First, set the maximum badge number length to 14 by doing the following: 1) Start System Administration. 2) From the Administration menu, select System Options . 3) Click...
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Symptom When attempting to load the Scheduler or Global IOs within System Administration, the following error messages appear: "An error has occurred while loading actions." "An error has occurred while loading action types." "Unable to...
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How to configure a 75-bit PIV card format Procedure Steps First, set the maximum badge number length to 14 by doing the following: 1) Start System Administration. 2) From the Administration menu, select System Options . ...
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Symptom The following error may be encountered while using OnGuard applications: "SMux Provider: Physical connection is not usable [xFFFFFFFF]. Unable to open a logical session." Resolution This error message indicates the connection to t...
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Hosting Live and Archival Databases from Different Servers Procedure Steps It is possible to host the Live and Archival databases from different servers.
Note: Hosting the Live and Archival databases from different servers is not...
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Symptom “Error Creating query for determining Max ID in [badge] table.” Resolution Import Utility cannot handle large badge IDs. This happens when Import Utility was used more than once. Applies To OnGuard (All versions) Ad...
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