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Last Updated: 04/01/2024
in Legacy Products
Product Name OnGuard 7.3 General Information OnGuard 7.3 Prerequisites in Windows Server 2012 R2 64-bit The base version of Windows Server 2012 R2 64-bit is not ready for OnGuard 7.3 installation. This article...
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Last Updated: 03/11/2024
in OnGuard Ecosystem Hardware Symptom Need to upgrade firmware on the new LNL-1320-S3B but no patch file exists for the version of OnGuard in use. Resolution A manual method is required to upgrade the firmware. Download the latest version of the Accessory Add-On for Mercury...
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Symptom Granted Access by Badge ID with Video Pop-up in Alarm Monitoring Resolution Step One : Modify current alarm in Alarm Definitions. System Administration > Monitoring > Alarms > Alarm Definitions Select Relay Contact Activ...
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Procedure Steps Connect the Brother printer to a networked computer using the USB port. Configure the Brother printer: Brother Printer Setting Tool Communication Settings Wired LAN: IP Address: Boot...
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Symptom The System Administration user interface does not display correctly. GUI objects, such as tabs and drop-down lists, are not displayed correctly or are in the wrong locations on the screen. This symptom occurs most often in systems...
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How to resolve the "Hardware key not found" error in License Administration Procedure Steps The following provides instructions to resolve a dongle that is not recognized by OnGuard. This issue may be indicated if you receive the...
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How to access OnGuard documentation Procedure Steps The OnGuard documentation can be viewed as either user guides formatted for print (PDF) or online help. To access the PDF files with OnGuard installed: 1) Click Star...
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Symptom Unable to scan using new SDK drivers for Scanshell and Snapshell devices. Resolution The Scanshell or Snapshell SDK drivers can be obtained from Card Scanning Solutions. To implement these SDK's follow these steps: Install t...
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Last Updated: 02/20/2024
in OnGuard Ecosystem Hardware Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or sen...
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Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administratio...