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Symptom When setting up a global I/O to set a PTZ Preset, the PTZ Preset does not work. However, using the preset manually works as expected. Resolution When LNVR security is on (access is restricted to Windows accounts that are members...
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How to determine the current Prism version Procedure Steps Various Prism components have different version numbers that can be accessed in different ways. To determine the version of the Prism Common Services program: 1. Click Start > Al...
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How to resolve conflicts in Prism for ports 5000 and 5001 Procedure Steps By using netstat in command line, you can tell what ports are being used. The best way to filter to find a port you are looking for is: Netstat –an | find “:5000” ...
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Symptom Interlogix cameras show ghosting/artifacts when viewing the cameras in Live. They might also be slow to load when trying to view live video (20-30s). Resolution Log into the camera's web page. Go to the Image settings. Change...
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Question What ports are used by Prism and LNVR, and what are the Microsoft requirements? Answer Prism and LNVR require the following ports: 135 client workstation/server communications port DCOM will use any random ...
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Symptom Connection errors occur with RabbitMQ if OnGuard is installed on a system before the Prism client is installed. Resolution To avoid connections errors with RabbitMQ, install the Prism client first, and then install OnGuard. Applies...
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How to upgrade the DigiOn24 encoder firmware for inline printers Procedure Steps This procedure is for DigiOn24 encoders that are typically located in inline printers. Important : DO NOT use this procedure unless you have been instruct...
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Symptom When printing a badge to a Zebra printer with a standard inline magnetic encoder installed, the badge prints correctly, but fails to encode any information on Track 2. Resolution Note: The instructions that follow were teste...
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How to determine if a DigiOn24 Encoder is in "Flash Mode" in a Magicard Tango 2 or 2e Printer Procedure Steps 1) On the Magicard Tango 2 or 2e printer, remove the right-side cover by removing the two screws. Note: The DigiOn24 encoder is...
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How to enable lamination when using the HDP5000 printer
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