Encode button greyed out

Symptom

When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears.

Resolution

The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] button is greyed out, check the following areas in the software:
  • The encoder is created on the Workstations tab.
  • The card format for the badge type is added to the Encoding sub-tab in the Badge Type folder.
  • The cardholder's status is marked Active.

Applies To

OnGuard (All Versions)

Additional Information