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Question How can I change the maximum badge number length? Answer The default badge number length is 9. To change this length, in System Administration, navigate to Administration > System Options > Hardware Settings Tab . Edit the M...
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Question When implementing Use or Lose, when do those changes take effect?
Answer
Use or Lose activates at 3:00 AM in the timezone to which your system is set. Applies To OnGuard (All versions)
Additional Informat...
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Question When do you have to use the # symbol after entering the PIN?
Answer
You have to use the # symbol if the number of digits used for a PIN is less than the maximum allowed. For example, if you use the setting for 1-4 dig...
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Question How do you create a zone with letters and numbers for Osborne-Hoffman OH-2000?
Answer
When non-numeric characters are received, OnGuard assumes they are hex characters and process them in that way. OnGuard only deals wi...
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Creating Custom Event Text for an Alarm Procedure Steps In System Administration: Select Administration > Text Library to add Event Text. Create the text in the Text Library, and then click [OK]. Select Alarms > Alarm Definition...
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Symptom Using FAC mode only and receives Access Granted but relays are not triggering. Swapping LNL-1300/1320s does not work, and upgrading to the latest firmware does not work. Resolution
On the Access Control > Readers and Doo...
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Managing Generic Event alarms Procedure Steps Events that come into OnGuard from a third party, OAAP device, or other service might come in as type “Generic Event”. These examples indicate how to provide different treatments of the various eve...
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How to Setup and Use Global Arm/Disarm Commands? Procedure Steps
In order to use the global arm/disarm commands, you will want to use the following steps: Non-Segmented Database 1. Set the Intrusion command configuration to Global Per...
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Including specific information about alarms within automatic emails Procedure Steps Go to System Administration > Monitoring > Alarms > Messages tab. Click [Modify]. Select the Alarm name for which you want to send an automatic ...
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Question Where do you disable the ability for a user to give an "Allow 1 free APB pass" in Alarm Monitoring?
Answer
The ability for an OnGuard user to give an "Allow 1 free APB pass" in Alarm Monitoring is controlled by the Bad...
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