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Procedure Steps 1) Verify that the Communication Server is running on at least one server: Note: It can be running as the LS Communication Server service or as an application in the foreground. - To start the LS Communication Server servic...
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Symptom When attempting to dial from the host to the panel modem, the panel modem will continuously ring and will never pick up. Resolution 1) Power/turn the panel modem off. 2) Power/turn the host modem off. 3) Turn off the Intelligent ...
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Symptom The following error occurs when attempting to connect to an access panel from the host computer via modem, by right-clicking the access panel in the Alarm Monitoring System Status Tree and selecting Connect: " Failed to send dial-up ...
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Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the access pa...
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Symptom After installing OnGuard 6.3.249 or higher, you may notice that access panels appear online in the System Status Tree in Alarm Monitoring, but they display a status of "Event Polling Stopped". Also, no events are logged to the databas...
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Symptom After applying settings to an AlphaCom Exchange, the following error message appears:
"System Error - Faulty response from AMC_CMD_SERVER: Socket Timeout" Resolution This error message occurs because communication was tempora...
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Question How does the Communication Server process events to be written to the OnGuard database? Answer Events to be written to the OnGuard database are buffered internally by the Communication Server. If the number of events received exc...
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Question What do the following Lenel error log messages mean?
Internal logic error.: Failure writing to client 49
Database error encountered.: Serial Number:
Database error encountered.: CheckForDuplicateSerialNumber Answe...
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Symptom A panel is online, but it is not polling any events. It is possible that the COM port is deadlocked. Resolution To resolve this issue: Stop the Communication Server. Add the following settings to the ACS.INI under the [Co...
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Symptom Events that occurred at the panel during a Communication Server outage do not populate the Main Alarm Monitor window in the Alarm Monitoring application. Resolution
This behavior is normal.
When the Communication Server...
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