System Administration

Symptom   User is unable to add a 1300 ACM reader from Software House.   Resolution Make sure there is an active license for adding a third-party ACM reader. On the reader dropdown, you will not see the 1300 ACM reader to...

Symptom   When attempting to open System Options in System Administration, the following series of errors is generated:   "Attempted an unsupported operation Database Error: Found an inappropriate argument...

Symptom   When attempting to add new Logical Devices to OnGuard, an error is generated indicating "You have no more database IDs remaining for object type 'Logical Device'."   Resolution   To reso...

Symptom "Invalid Badge" or "Denied, PIN Only Request" error Resolution   Adjust the number of cardholders configured for the access panel. In System Administration, complete the following steps: 1) N...

How to restrict access levels to only allow certain cardholders access to your door(s).   For example, this can be useful during a lockdown event so only certain cardholders can open doors.   Procedure Steps   ***This will...

Symptom Access Granted events for one access panel do not show up in the reports or the event log.     Resolution   A custom alarm was created for an access panel, and the only options selected were Show Cardholder a...

Symptom   After modifying the Maximum number of card formats in System Administration > System Settings > Hardware Settings , you cannot assign a newly created card format as it is not displayed as an assignable card format. &...

Question     What are the minimum permissions needed for OnGuard Credentials?     Answer     Launch System Administration > Administration > Users . Select the System Permission Groups sub-tab and...

Symptom   When running reports with a date/time filter on a segmented system, you get information across all segments.   Resolution   Upgrade to a newer build of OnGuard (OnGuard 7.3 Update 3, or OnGuard 7.4 or lat...

Each time I log out of Alarm Monitoring, Windows shuts down on the computer being used Procedure Steps   The corrective action can only be completed by an OnGuard User with full administrative permissions   In System Adminis...