Popular Articles

91. How to create a Local I/O

    Last Updated: 06/06/2025 in OnGuard Ecosystem System Administration
    How to create a Local I/O Procedure Steps In System Administration, complete the following steps: 1) Select Local I/O  from the Access Control menu. 2) Select the Local I/O Function Lists tab, and then click [Add ]. 2) In the Name ...

92. Enabling IE Mode in Microsoft Edge Browser (Chromium-based)

    Last Updated: 05/06/2025 in OnGuard Ecosystem Security
    Symptom: When trying to access License Administration or an access panel’s web configuration page, you might have issues with browsers other than Internet Explorer (IE). Enable IE Mode in the Microsoft Edge browser to allow access to these reso...

93. How to receive NetBox Hourly Support for Expired SUSP

    Last Updated: 03/17/2025 in NetBox Ecosystem
    Overview How to receive  NetBox Hourly Support for Expired SUSP Procedure Steps Email the required info below to supportorders@honeywell.com for them to send you an invoice for hourly NetBox support.   Required ...

94. Error in Database Setup: ''There was a problem communicating with the license server...''

    Last Updated: 05/08/2025 in OnGuard Ecosystem Install / Upgrade
    Symptom The following error message appears in the error logs when Database Setup is run: "There was a problem communicating with the license server... Host: localhost Port: 8189 License: (61409504-D2B8-42B1-8E31-4C4E7414CA80) Feature: (...

95. Non-Production License descriptions

    Last Updated: 08/28/2025 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license :  A software license is issued for purposes other than the system owners productions OnGuard integrated, access...

96. Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or s...

97. How to check SQL Server Authentication Mode

    Last Updated: 06/05/2025 in OnGuard Ecosystem Database SQL
    How to check SQL Server authentication settings Procedure Steps 1) Start Microsoft SQL Server Management Studio. 2) Right-click the server name and select "Properties." 3) Select the Security page. 4) Verify that Server authentication is...

98. Access panels go offline randomly or Comm Server shows growing memory utilization (EE 9952)

    Last Updated: 04/04/2025 in OnGuard Ecosystem OnGuard System Services Communication Server
    This article includes entries in the ACS.ini file in order to handle growing memory utilization of the LS Communication Server service

99. How to set the jumper for reader power on the LNL-2220 and Series 2 LNL-1320

    Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels
    How to set the jumper for reader power on the LNL-2220 and Series 2 LNL-1320 Procedure Steps When setting Jumper J7 on the LNL-2220 or J2 on the LNL-1320 board, always use "PT" for any system with 12 VDC power supplies. Only use the "12V" se...

100. How to perform peer verification with clients connecting to LS Message Broker (RabbitMQ)

     Last Updated: 05/30/2025 in OnGuard Ecosystem OnGuard System Services Message Broker
     Procedure Steps Under normal circumstances, a Certificate Authority (CA) would generate the server certificates and client certificates. Follow these steps to create a CA, server, and client certificates using OpenSSL:   Install and configure Op...

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