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Lenel encryption guide for OnGuard 7.5 missing steps or correct name for TLS Certificate install

Last Updated: 05/08/2025 in OnGuard Ecosystem Hardware Panels

OnGuard 7.5 Encryption for Controllers User Guide does not contain steps or correct names for TLS certificates to install. Procedure Steps Configure TLS Encryption Using a Default Certificate Prerequisites 1. Establish unencrypted commun...
How to create a Local I/O

Last Updated: 06/06/2025 in OnGuard Ecosystem System Administration

How to create a Local I/O Procedure Steps In System Administration, complete the following steps: 1) Select Local I/O from the Access Control menu. 2) Select the Local I/O Function Lists tab, and then click [Add ]. 2) In the Name ...
How to receive NetBox Hourly Support for Expired SUSP

Last Updated: 03/17/2025 in NetBox Ecosystem

Overview How to receive NetBox Hourly Support for Expired SUSP Procedure Steps Email the required info below to supportorders@honeywell.com for them to send you an invoice for hourly NetBox support. Required ...
Configuring Custom First Card “Unlock”

Last Updated: 06/05/2025 in OnGuard Ecosystem System Administration

Question How do I configure a door to change the access level when the pharmacist arrives? Answer ‘Custom First Card Unlock’ is similar to 'First Card Unlock' or 'Snow Day'. The difference is that ‘Custom First Card Unlock’ doesn't set the read...
Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restart of communication server to fix the issue

Last Updated: 05/09/2025 in OnGuard Ecosystem Legacy Products

Symptom Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restarting the Communication Server to fix the issue. Resolution Increase the event duration value for the elevator controller readers by...
How to set the jumper for reader power on the LNL-2220 and Series 2 LNL-1320

Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels

How to set the jumper for reader power on the LNL-2220 and Series 2 LNL-1320 Procedure Steps When setting Jumper J7 on the LNL-2220 or J2 on the LNL-1320 board, always use "PT" for any system with 12 VDC power supplies. Only use the "12V" se...
How to Configure HID Mobile Access 2.1 OnGuard 7.3/7.4

Last Updated: 05/19/2025 in OnGuard Ecosystem Legacy Products

Additional Information Please refer to OnGuard documentation for 7.5 and above (System Administration Guide) ...
Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers

Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels

Series 3 Reader Interface Modules show readers offline with LNL- 8000 Multiplexers Symptom User may be trying to upgrade series 1 or 2 panels to work with LNL-8000 Star Multiplexer boards downstream. Panels will show offline and not connect or s...
Access panels go offline randomly or Comm Server shows growing memory utilization (EE 9952)

Last Updated: 04/04/2025 in OnGuard Ecosystem OnGuard System Services Communication Server

This article includes entries in the ACS.ini file in order to handle growing memory utilization of the LS Communication Server service
How do I obtain a Configuration Card for my HID iCLASS or iCLASS SE Reader?

Last Updated: 06/04/2025 in OnGuard Ecosystem Hardware Readers / Biometrics

How do I obtain a Configuration Card for my HID iCLASS or iCLASS SE Reader? Procedure Steps At times it may be necessary to change or restore the default behavior of a HID iCLASS or iCLASS SE reader. For example, a customer may desire t...