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Symptom In System Administration, the following steps are performed to point an access panel to use a different Communication Server. 1) From the Access Control menu, select Access Panels . The Access Panels folder is displayed. 2) Selec...
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Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
Unable to identify BlueDiamond locks via the Directkey Toolkit using the Open command. Also when configuring a reader the Open command does not pulse the LED nor is there an audible indicator. May also experience error...
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How to run the LNLDIAG utility and upload to FTP for use by Technical Support.
Procedure Steps
The LNLDIAG utility collects the Lenel OnGuard logs and setup files, adds the files to a .ZIP archive, and saves the .ZIP file to ...
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Symptom The RabbitMQ logs on the OnGuard server contain the error "Could not find handle.exe, please install from sysinternals". This error is added to the RabbitMQ logs every 5 seconds. Resolution This is a RabbitMQ error message. While Rabbi...
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LenelS2 1212 Pittsford-Victor Road Pittsford, New York 14534 USA Tel 866.788.5095 Fax 585.248.9185 www.LenelS2.com DOC-2019-EN-US (13 January 2022) © 2022 Carrier Fire and Security Americas Corporation. revision 2 ...
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Symptom
The following error message appears in the error logs when Database Setup is run: "There was a problem communicating with the license server... Host: localhost Port: 8189 License: (61409504-D2B8-42B1-8E31-4C4E7414CA80) Feature: (...
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Honeywell Integration with OnGuard 7.2 Overview OnGuard 7.2 supports the ability to communicate with Honeywell access panels and downstream devices. This document provides an overview of this support. Honeywell transitio...
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Last Updated: 06/05/2025
in OnGuard Ecosystem Database SQL
Symptom Database-intensive OnGuard operations present a noticeable performance loss when the database is hosted in SQL Server 2022 and the OnGuard login for SQL (the SQL-authentication login) does not have db_owner permission to the database. Re...
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Symptom
The LS Certificate Store was not created during OnGuard installation. Resolution
To verify if the LS Certificate Store is present:
Press the Windows key + R to open the Run prompt. Alternatively, click Start > Ru...
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Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. I...
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