Access panels go offline randomly or Comm Server shows

Symptom

Access panels show offline randomly or show red "X", or Communication Server shows growing memory utilization at initialization. Applies to very large customer systems hosting a large number of panels and peripherals, or using a large number of third-party integrated access controllers using associated text in their events.

Resolution

Add these new values in the acs.ini file to resolve the issue:

[CommunicationServer]
MessagePipeMonitorIntervalMilliseconds=20000
EnableMessagePipeMonitorThreshold=300000
CriticalMessagePipeThreshold=440000
AllPanelsStopPollingThreshold=600000

If necessary, you can increase the MessagePipeMonitorIntervalMilliseconds value up to four times (20,000 x 4 = 80,000) for more improvements.

Applies To

OnGuard 7.6

OnGuard 7.6 Update 1

Onguard 7.5 Update 3

Additional Information

None

Access panels go offline randomly or Comm Server shows growing memory utilization (EE 9952)

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