Popular Articles

31. Activate an OnGuard Software License Using LenelS2 Connect Portal

    Last Updated: 05/19/2025 in OnGuard Ecosystem License / Dongle
    An OnGuard license can now be activated using the following methods: Online (which requires an Internet connection and uses License Administration) Text message (SMS) Phone LenelS2 Connect Portal (which requires an Internet connec...

32. How to configure the LNL-2220 or LNL-3300 for direct connect

    Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels
    How to configure the LNL-2220 or LNL-3300 for direct connect Procedure Steps Configure the control panels as direct connect using the Configuration Web Page. Note: In order to connect to the web interface for the controllers, refe...

33. Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Symptoms Unable to access web configuration page for LNL-3300, LNL-2220 and LNL-2210 Cause Legacy panels use TLS 1.0 which is no longer supported by most browsers. Note on Google Chrome: TLS 1.0 and 1.1 were deprecated in Chrome 72 with a p...

34. How do I configure a card format for HID 37-bit proximity cards (format S10401), previously used in an AMAG system?

    Last Updated: 06/09/2025 in OnGuard Ecosystem System Administration
    Question How do I configure a card format for HID 37-bit proximity cards (format S10401), previously used in an AMAG system? Answer In System Administration, from the Administration menu, select Card Formats... . Click [Add] and se...

35. What does an X indicate when displayed in the System Status Tree

    Last Updated: 03/25/2025 in OnGuard Ecosystem Alarm Monitoring
    Question What does an X indicate when displayed in the System Status Tree? Answer The X that can be seen in the System Status Tree in Alarm Monitoring could be black, red, or yellow. Black X A black X is displayed in the System Status ...

36. How do I configure a door to unlock in the morning, then go to a secure mode (Card and Pin) at night?

    Last Updated: 06/06/2025 in OnGuard Ecosystem System Administration
    Question How do I configure a door to unlock in the morning, then go to a secure mode (Card and Pin) at night? Answer The easiest way to do this in OnGuard is to configure a timezone/reader mode. In System Administration, complete the fol...

37. Which TCP ports are used by the LNL-3300, X-3300 or LNL-2220, X-2220

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Question Which TCP ports are used by the LNL-3300, X-3300 or LNL-2220, X-2220? Answer The LNL-2220 and LNL-3300 access panels use TCP ports as follows, when connected via Ethernet port. The LNL-3300, X-3300 or LNL-2220, X-2220 have an int...

38. Bulk User Tool Utility Information

    Last Updated: 06/05/2025 in OnGuard Ecosystem System Administration
    Product Name Bulk User Tool Utility Information General Information The Bulk User Tool is for quickly adding and linking multiple users to their cardholder directory accounts while allowing the user to then log into Visitor Management. F...

39. Sending Apple Wallet Passes guide

    Last Updated: 06/09/2025 in NetBox Ecosystem Access Third Party Access

40. How can I see occupancy or badge reports in an area using anti-passback?

    Last Updated: 03/25/2025 in OnGuard Ecosystem Alarm Monitoring
    How can I see occupancy or badge reports in an area using anti-passback? Procedure Steps To view the report in Alarm Monitoring , right-click on the area in the system tree pane and select Occupancy Report . This will display all ...

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