Popular Articles

  1. How to access OnGuard documentation

    Last Updated: 06/09/2025 in OnGuard Ecosystem Thick Client Applications
    How to access OnGuard documentation Procedure Steps The OnGuard documentation can be viewed as either user guides formatted for print (PDF) or online help. To access the PDF files with OnGuard installed: Click ...

  2. Required installations and configurations before performing the OnGuard installation.

    Last Updated: 05/14/2025 in OnGuard Ecosystem Install / Upgrade
    Product Name Required installations and configurations before performing the OnGuard installation.  General Information The following must be installed and configured before installing OnGuard: When installing OnGuard servers or clients, the ...

  3. How to replace firmware files for Lenel access panels in an OnGuard installation

    Last Updated: 06/02/2025 in OnGuard Ecosystem Hardware Panels
    How to update firmware for a Lenel access panel Procedure Steps Complete the following steps to replace firmware files and update the firmware for all currently supported Lenel access panels: 1) Obtain the correct revision of the firmware fo...

  4. LenelS2 hardware part numbers referencing Mercury part numbers

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Symptom Field reference for Mercury panel part numbers to match LenelS2 LNL-#### part numbers. Resolution LNL M-Series part numbers LenelS2 P/N MERCURY  P/N LNL-M3300 MP2500 ...

  5. How to change reader LED behavior

    Last Updated: 05/30/2025 in OnGuard Ecosystem Hardware Panels
    Procedure Steps Overview The reader LED settings can be configured in the ACS.INI file and can only be done for all readers on LenelS2 panels under the same Communication Server (that is, you cannot do this on a reader-by-reader basis). Af...

  6. How do I configure an input tied to a pushbutton to unlock a door?

    Last Updated: 06/05/2025 in OnGuard Ecosystem System Administration
    How to configure a button to unlock a door Procedure Steps Follow the steps below to configure a button to unlock a door. Note: This article assumes that the Request to Exit (REX) input is already in use and cannot be used for this purpo...

  7. How to configure LS Badge Printing Service to use Network and Local printers.

    Last Updated: 04/11/2025 in OnGuard Ecosystem Hardware Printers / Encoders
     How to configure LS Badge Printing Service to use network and local printers. Procedure Steps  The LS Badge Printing Service can be used to allow printing from Open Access web based clients.  There are two main configuration options for this se...

  8. How to determine if a port is open or blocked using telnet

    Last Updated: 04/08/2025 in OnGuard Ecosystem Network / Operating System
    How to determine if a port is open or blocked using telnet Procedure Steps OnGuard must have certain ports available for use (unblocked) in order to function correctly. Telnet must be available. To enable, locate the Control Panel. Sele...

  9. What are the minimum hardware requirements for an OnGuard server or client?

    Last Updated: 09/12/2024 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    Question What are the minimum hardware requirements for an OnGuard server or client? Answer The minimum hardware requirements for a computer running OnGuard are located in the Release Notes for the version you are installing. Release notes...

  10. How to force a ScanShell 800 to perform a calibration

    Last Updated: 12/10/2021 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    How to force a ScanShell 800 to perform a calibration Procedure Steps 1) On the computer where the ScanShell 800 is connected, navigate to the following folder. In Windows XP or Windows Server 2003: C:\Documents and Settings\All Users\Applica...
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