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Symptom After downgrading LNL-2210, LNL-2220, or LNL-3300 firmware from 1.173 to 1.143, the panel does not come online. Resolution If the panel does not come online after downgrading the firmware, take the following steps: &...
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Upgrading RabbitMQ and NGINX for OnGuard® **This document only applies to customers using OnGuard® 7.5 or greater** NOTE: Specific versions of each component are not specified below. Each version of OnGuard® includes a Third-pa...
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Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't con...
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How to configure the LNL-2220 or LNL-3300 for direct connect Procedure Steps Configure the control panels as direct connect using the Configuration Web Page.
Note: In order to connect to the web interface for the controllers, refer ...
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Question What does an X indicate when displayed in the System Status Tree? Answer The X that can be seen in the System Status Tree in Alarm Monitoring could be black, red, or yellow. Black X A black X is displayed in the System Stat...
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Product Name Required installations and configurations before performing the OnGuard installation. General Information The following must be installed and configured before installing OnGuard: When installing OnGuard servers or clients, t...
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Enable logging with Windows Firewall to monitor dropped packets Procedure Steps
NOTE: This is relevant if the customer is using Windows Firewall functions and features.
Launch Windows Firewall with Advanced Security. ...
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How to troubleshoot a Lantronix device Procedure Steps 1) Make sure the device can be pinged by IP address by running the following command: ping <device IP address> If the device can be pinged, continue to the next step. If the d...
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Last Updated: 01/14/2022
in OnGuard Ecosystem Database SQL How to modify the server name in SQL Server Procedure Steps NOTE: Please be sure to back up the Master and AccessControl databases before proceeding. To update the name do the following: 1) Open the Microsoft SQL Server Management Tool. ...
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Question What is the difference between series 3, series 2, and series 1 hardware boards? Examples of these boards include the LNL-1100 and LNL-1200 alarm panels, and LNL-1300 and LNL-1320 reader interface modules. Answer Some of the differe...