Popular Articles

  1. Install your OnGuard software license

    Last Updated: 05/19/2025 in OnGuard Ecosystem License / Dongle

  2. Mercury controller has difficulty establishing communication with an OSDP reader

    Last Updated: 06/04/2025 in OnGuard Ecosystem Hardware Readers / Biometrics
    Symptom   This is an important notice for users deploying Mercury Series 3 MR50, Series 3 MR52 as well as LP1501, LP1502 and LP4502 Intelligent Controllers.   The Mercury controller(s) may have difficulty establishing communication w...

  3. Resolving errors found when running Database Setup

    Last Updated: 05/14/2025 in OnGuard Ecosystem Install / Upgrade
    Symptom The following error message may be encountered when running Database Setup: "An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under th...

  4. How to configure Lenel services to restart on failure

    Last Updated: 04/07/2025 in OnGuard Ecosystem OnGuard System Services General LS service topics
    How to configure Lenel services to restart on failure Procedure Steps 1) Open Windows Services. To do this: click the Start button, then select Run . 2) In the Run dialog box type services.msc and click [OK]. 3) In the Services window, loc...

  5. How to register a .dll or a .ocx file

    Last Updated: 04/08/2025 in OnGuard Ecosystem Network / Operating System
    How to register a .dll or .ocx file in Windows  Procedure Steps There are times when a technical support technician will request that you register a .dll for the purposes of troubleshooting.  Here are a couple example of how you ca...

  6. Error during installation of SQL Server 2008 Native Client on Windows 7: ''An error occurred during the installation of assembly...''

    Last Updated: 01/14/2022 in OnGuard Ecosystem Legacy Products OnGuard 7.5 and older
    Symptom The following error message might appear during installation of SQL Server 2008 Native Client on a computer running Windows 7: "An error occurred during the installation of assembly Microsoft.VC80.CRT,version='8.0.50727.1833', type='...

  7. Installing a Certificate on a Mercury Access Panel

    Last Updated: 05/06/2025 in OnGuard Ecosystem Hardware Panels
    Procedure Steps Use the Load Certificate page allows factory installed Mercury certificates to be replaced by unique custom certificates  Log into the Access Panel configuration page.  Click Load Certificates . A window similar to ...

  8. How to enable a PIV or CAC enrollment reader

    Last Updated: 06/04/2025 in OnGuard Ecosystem Hardware Readers / Biometrics
    How to enable a PIV or CAC enrollment reader. Procedure Steps In System Administration, select Administration > Workstations . Click [Add] at the bottom and add your workstation. Click [Browse] next to Name and select your computer. Leave a...

  9. ''Invalid Logon'' message after a successful login to License Administration

    Last Updated: 05/20/2025 in OnGuard Ecosystem License / Dongle
    Symptom After successfully logging into License Administration using the correct username and password, an "Invalid Logon" message appears when clicking links. Resolution This behavior might occur when cookies are disabled in the Web br...

  10. Including specific information about alarms within automatic emails

    Last Updated: 06/06/2025 in OnGuard Ecosystem System Administration
    Including specific information about alarms within automatic emails   Procedure Steps Go to System Administration > Monitoring > Alarms > Messages tab. Click [Modify]. Select the Alarm name for which you want to send an automatic ...
© 2024 Honeywell International Inc. All Rights Reserved.
Privacy Statement | Your Privacy Choices | Cookie Notice