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Symptom Issue with Webapps Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0 This should return...
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Procedure Steps
On the access panel under the System Administration > Options tab, enable Store Area anti-passback location . Create and configure areas through System Administration > Access Control > Areas . Click Add and ...
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This article describes settings that have been used successfully within OnGuard and Microsoft Azure AD in order to use Azure AD as a third-party identity provider for OnGuard via the OpenID Connect protocol. Note: Third-party settings ma...
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How to set up and use Extended Held Commands Procedure Steps In order to use the extended held command, perform the following steps: Non-Segmented Database Set the Extended held command code ( System Administration > Administration >...
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Question Why are badges not deactivating 24-48 hours after their deactivation date? Answer The badge deactivate status is based on either the badge type setting or the system badge status setting. If the badge type setting is not set, t...
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Symptom Readers connected to LNL-2220 reader ports appear offline in Alarm Monitoring, marked with a yellow X in the System Status Tree. Resolution Ensure that the Reader Type for the reader that is connected to the reader port of the LNL-22...
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Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker succes...
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Symptom When a cardholder presents their badge to an HID Edge or EdgePlus reader, you may see an "Invalid Badge" event in Alarm Monitoring even though the displayed cardholder name and badge number are correct. Resolution The card format a...
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Question How do I determine the maximum number of cardholders that can be downloaded to an access panel? Answer Go to System Administration > Access Control > Access Panels . Select the access panel. Go to the Options tab, and t...
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Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the access pa...
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