-
Adding a Barcode Card Format to OnGuard Procedure Steps This procedure begins in Badge Designer. In the badge layout, find the barcode for Access Control, right-click on it, and select Properties . Find the property labeled Text and...
-
Question What does "Panel Options Mismatch" mean in Alarm Monitoring? Answer "Panel options mismatch" can be reported for an access panel if there is an options mismatch between the database on the panel and what OnGuard indicates the opt...
-
Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a status of "Device type mismatch" in Alarm Monitoring. Before the upgrade, the affected readers worked normally. Resolution First, perform a database ...
-
How to set up and run an Scp Debug session using ACS.INI settings (for long-term logging) Procedure Steps 1) If the Communication Server service is installed on a computer running Windows Vista, Windows 7, or Windows Server 2008, User Acco...
-
Symptom When running reports after upgrading OnGuard, you might see the following error: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version =13.0.2000.0 Culture=neutral, PublicToken=xxxxxxx or one of ...
-
How to configure the ODBC connection for OnGuard Procedure Steps If you experience problems connecting to the OnGuard database, check the ODBC connection to be sure it is configured correctly. 1) On a 64 bit machine navigate to C:\Windows\Sy...
-
Symptom LNL-1320 Series 3 board is not coming online, while the LNL-1320 Series 2 board connects instantly when swapped. Resolution Remove all terminations from downstream devices up to the access panel. Applies To All versions of OnGuar...
-
Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
When configuring the Credential Services in Onguard and clicking the Test Connection button you receive an error similar to Network Password incorrect or Https:// forbidden.
Resolution
This can be caused if you ar...
-
Last Updated: 04/11/2025
in OnGuard Ecosystem Enterprise
Product Name Badge Activation and Deactivation dates and times in OnGuard Enterprise General Information Badge Activation and Deactivation dates and times are replicated to each region and date/time is converted to each locations lo...
-
Last Updated: 04/08/2025
in BlueDiamond Software
Symptom
Mobile Credential badges issued to cardholders using Gmail addresses have the BlueDiamond credential link removed from the email invitation message. This is because Gmail only allows embedded http:// or https:// links in email m...
Your Privacy Choices