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Procedure Steps Under normal circumstances, a Certificate Authority (CA) would generate the server certificates and client certificates. Follow these steps to create a CA, server, and client certificates using OpenSSL: Install and configure Op...
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Last Updated: 06/05/2025
in OnGuard Ecosystem Database SQL
Question In SQL Server Management Studio, why is there a red arrow pointing down in the icon next to a login? This icon can be found in the Object Explorer. Expand Security , then expand Logins , and note that one or more of the login icons...
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Question Which folders should I exclude from anti-virus scanning on my computers running OnGuard? Answer On a 32-bit Operating System: C:\ProgramData\Lenel C:\ProgramData\Lnl
C:\ProgramData\Flexnet* C:\Program Files\OnGuard C:\Pr...
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Product Name Hardware Installation Guide Update: Cable Cross Reference Table General Information The Cable Cross Reference Table below supersedes that listed in the Hardware Installation Guide . Purpose Cable type ...
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Symptom Cannot connect to the License Server from the client. Confirmed correct License Server name or IP address. Port 8189 is open. Resolution Perform the following steps:
Log into License Administration. Click [View Log]. Check...
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Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license : A software license is issued for purposes other than the system owners productions OnGuard integrated, access...
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Last Updated: 05/06/2025
in OnGuard Ecosystem Security
Symptom: When trying to access License Administration or an access panel’s web configuration page, you might have issues with browsers other than Internet Explorer (IE). Enable IE Mode in the Microsoft Edge browser to allow access to these reso...
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Question What do the following Lenel error log messages mean?
Internal logic error.: Failure writing to client 49
Database error encountered.: Serial Number:
Database error encountered.: CheckForDuplicateSerialNumber Answe...
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Symptom
Emails sent through the Global Output Server never arrive.
If sending manually from Alarm Monitoring, it might appear that the email was successfully sent, but the recipient never gets it.
Resolution
Confirm ...
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How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps For a 200 Bit PIV or CAC Card: Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format. Select W...
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