License / Dongle

Symptom Error in FlexNet: No data records were found. Resolution This error is caused by having the wrong Activation code.   Recheck the code with the customer and re-try.   Applies To OnGuard (All versions)   Additio...

Symptom When you select Activate for the FlexNet license, if using Internet Explorer 8, an error is shown on the page. The error details say Cannot open an anonymous level security token in IE 8 .   Resolution Change your dcom se...

Symptom When trying to activate a license by phone using License Administration, the License Activation pop-up window does not open.   To duplicate the issue: Open License Administration. Load the license. Click [Activate by Phone...

Symptom When trying to activate a Flexnet license by phone in License Administration, the screen hangs after clicking [Activate by Phone] and Please Wait shows. Resolution Restart the LS License Server. Reopen License Administrati...

Symptom Blank page in License Administration after clicking [Finish] when installing a new License file. Resolution Delete any other License from License Administration so the only license showing in the drop-down list is the licens...

Symptom After successfully logging into License Administration on a computer running Windows 7, choosing a license file to install and then clicking [Next] to view the details of the license might cause this error message: "Invalid Logon ...

How to activate a FLEXnet license using MobileActivate (text message) Procedure Steps In License Administration, after installing the license file, click [View] under the Installed Licenses dropdown. When the license is displayed, click ...

Symptom After entering a valid username and password in License Administration and then clicking [Log In], nothing happens. Resolution License Administration requires that JavaScript is enabled to function properly. In Internet Explorer...

Symptom If the Web address for the License Administration application is added to the Restricted sites zone in Internet Explorer, attempting to load License Administration displays a blank page. No error message is displayed. Resolution ...

Symptom After successfully logging into License Administration using the correct username and password, an "Invalid Logon" message appears when clicking links. Resolution This behavior might occur when cookies are disabled in the Web br...