License Activation pop up window does not open

Symptom

When trying to activate a license by phone using License Administration, the License Activation pop-up window does not open.
 
To duplicate the issue:
  1. Open License Administration.
  2. Load the license.
  3. Click [Activate by Phone].
  4. The License Activation pop-up window does not open.

Resolution

In Chrome:
  1. Select the Customize and control Google Chrome button in the Chrome window, and then select Settings.
  2. Select Privacy and security.
  3. Select Site settings.
  4. Under Pop-ups and redirects, set Default behavior to Sites can send pop-ups and use redirects.

Applies To

OnGuard (All versions)
 

Additional Information