License / Dongle

Symptom After successfully logging into License Administration using the correct username and password, an "Invalid Logon" message appears when clicking links. Resolution This behavior might occur when cookies are disabled in the Web brow...

Symptom After choosing a license file to load in License Administration, and then clicking [Next] to view the details of the license, the license shows as Not Activated in red lettering. Resolution Finish installing the license file, and ...

Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer OnGuard 8.3 or later: HTTPS port 443 must be open to the Internet on the computer where the software-based license is being activated. ...

Symptom When attempting to activate a software-based license (FLEXnet) in License Administration you may find that nothing happens when the Activate link is clicked. Resolution One possible resolution is:. 1) In Internet Explorer, navigate ...

Question After using a licensed feature in OnGuard, when does that feature become available for other users? Answer For an OnGuard user without administrative rights, a feature becomes available to another user once the application containin...

Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administra...

Symptom "You are not licensed to access this feature or have exceeded the number allowed by the license." This error message will be displayed when attempting to add a reader immediately after an upgrade of an OnGuard Enterprise system to versi...

Symptom One or more of the fingerprints (such as a hardware key) required for the use of the following feature was not found (for Virtual Machine). Resolution 1) Ensure the Sentinel Driver has been installed on the virtual machine, not ...

Symptom Unable to open License Administration in a Web browser Resolution This issue may be caused by improper browser settings or network configuration. A "loopback" can be used to open License Administration from the OnGuard server: 1)...

Symptom The License Server encounters a timeout error. Resolution The LS License Server may lose its heartbeat connection due to network timeouts.  This c an be fixed by increasing the timeout for the License Server. To do this, complete th...