License / Dongle

Symptom After choosing a license file to load in License Administration, and then clicking [Next] to view the details of the license, the license shows as Not Activated in red lettering. Resolution Finish installing the license file, and ...

Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer TCP port 8888 must be open to the Internet on the computer where the software-based license is being activated. If this TCP port is not op...

Symptom When attempting to activate a software-based license (FLEXnet) in License Administration you may find that nothing happens when the Activate link is clicked. Resolution One possible resolution is:. 1) In Internet Explorer, navigate ...

Question After using a licensed feature in OnGuard, when does that feature become available for other users? Answer For an OnGuard user without administrative rights, a feature becomes available to another user once the application containin...

Product Name OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administratio...

Symptom "You are not licensed to access this feature or have exceeded the number allowed by the license." This error message will be displayed when attempting to add a reader immediately after an upgrade of an OnGuard Enterprise syste...

Symptom One or more of the fingerprints (such as a hardware key) required for the use of the following feature was not found (for Virtual Machine). Resolution 1) Ensure the Sentinel Driver has been installed on the virtual machine, not on...

Question What preliminary information should be obtained before contacting Technical Support? Answer 1) An existing ticket ID. Is this an ongoing issue? If it is, and a ticket is already open, please have the ticket ID available.  2...

Symptom The License Server encounters a timeout error. Resolution The LS License Server may lose its heartbeat connection due to network timeouts.  This c an be fixed by increasing the timeout for the License Server. To do this, c...

Symptom Unable to open License Administration in a Web browser Resolution This issue may be caused by improper browser settings or network configuration. A "loopback" can be used to open License Administration from the...