License / Dongle
[Log In] button in License Administration does not work
Symptom After entering a valid username and password in License Administration and then clicking [Log In], nothing happens. Resolution License Administration requires that JavaScript is enabled to function properly. In Internet Explorer, ...
Cannot load License Administration when added to Restricted Sites in Internet Explorer
Symptom If the Web address for the License Administration application is added to the Restricted sites zone in Internet Explorer, attempting to load License Administration displays a blank page. No error message is displayed. Resolution ...
''Invalid Logon'' message after a successful login to License Administration
Symptom After successfully logging into License Administration using the correct username and password, an "Invalid Logon" message appears when clicking links. Resolution This behavior might occur when cookies are disabled in the Web brow...
FLEXnet software license ''Not Activated'' after choosing a license file in License Administration
Symptom After choosing a license file to load in License Administration, and then clicking [Next] to view the details of the license, the license shows as Not Activated in red lettering. Resolution Finish installing the license file, and ...
What TCP ports need to be open to activate a software-based license (FLEXnet) online?
Question What TCP ports need to be open to activate a software-based license (FLEXnet) online? Answer OnGuard 8.3 or later: HTTPS port 443 must be open to the Internet on the computer where the software-based license is being activated. ...
The Activate link in License Administration does not work on OnGuard systems using a software-based license (FLEXnet)
Symptom When attempting to activate a software-based license (FLEXnet) in License Administration you may find that nothing happens when the Activate link is clicked. Resolution One possible resolution is:. 1) In Internet Explorer, navigate ...
After using a licensable feature in OnGuard, when does that feature become available for other users?
Question After using a licensed feature in OnGuard, when does that feature become available for other users? Answer For an OnGuard user without administrative rights, a feature becomes available to another user once the application containin...
OnGuard software licensing
Product Name
OnGuard software licensing General Information OnGuard version 6.1.222 now utilizes a software license, which works without the need for a hardware dongle. When using a software license you are able to use License Administra...
''You are not licensed to access this feature or have exceeded the number allowed by the license'' when adding readers after OnGuard Enterprise system upgrade
Symptom "You are not licensed to access this feature or have exceeded the number allowed by the license." This error message will be displayed when attempting to add a reader immediately after an upgrade of an OnGuard Enterprise system to versi...
One or more of the fingerprints (such as a hardware key) required for the use of the following feature was not found (for Virtual Machine)
Symptom One or more of the fingerprints (such as a hardware key) required for the use of the following feature was not found (for Virtual Machine). Resolution 1) Ensure the Sentinel Driver has been installed on the virtual machine, not ...
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