License / Dongle

Return an OnGuard Software License Using LenelS2 Connect Portal

10/15/2024Portia Westfall
An OnGuard license can now be returned using the following methods: Online (which requires an Internet connection and uses License Administration) Text message (SMS) Phone LenelS2 Connect Portal (which requires an Internet conne...

Activate an OnGuard Software License Using LenelS2 Connect Portal

10/15/2024Portia Westfall
An OnGuard license can now be activated using the following methods: Online (which requires an Internet connection and uses License Administration) Text message (SMS) Phone LenelS2 Connect Portal (which requires an Internet connec...

Unable to see license in Partner Center

08/29/2022Content Creator
Symptom System ID does not display when searching for it.   Resolution The  Company setting for the VAR is not properly associated with the System ID.  The VAR will need to contact training using  learning.lenels2@carrier.com  to have t...

Install your OnGuard software license

02/07/2022April Daniels

How to correct issue with LicenseExpirationDebug.log growing

07/17/2018April Daniels
How to correct issue LicenseExpirationDebug.log growing on default installations of OnGuard 7.4. Procedure Steps Open Notepad as Administrator. In Notepad, open C:\Windows\ACS.ini . Find the [Service] section. Locate the entry LicenseE...

License Server displays ''Page cannot be displayed'' when attempting to update an existing license file

03/23/2018April Daniels
Symptom License Server displays "Page cannot be displayed" when attempting to update an existing license file. Resolution Stop the License Server. Delete the .lic files in the \OnGuard\LicenseServerConfig\Licenses folder. Start ...

Which features are lost if I disable Intrusion Command and Control (SWG-1620)?

03/31/2014April Daniels
Question Which features are lost if I disable Intrusion Command and Control (SWG-1620)? Answer If the Intrusion Command and Control (SWG-1620) feature is disabled, the following functions are lost for all Intrusion panels in OnGuard Ala...

LS License server is crashing with error ''Application connection with the license server is invalid. Most likely the license server was stopped and then restarted.''

10/26/2013April Daniels
Symptom The LS License server presents the following message before crashing: "Application connection with the license server is invalid. Most likely the license server was stopped and then restarted."   The Event Viewer shows the followi...

License Authenticity

10/26/2013April Daniels
Symptom The following error may occur when attempting to activate a license:   "The authenticity of the license was unable to be verified. Please have your administrator make sure that the license for this application has not been tampered ...

When replacing a license file, ''Page could not be displayed'' error appears

10/26/2013April Daniels
Symptom   When replacing a license file, the following error appears:   "Page could not be displayed"     Resolution   To resolve this issue:   Obtain a new license file. Delete the old license file. Install the new lice...