Panels

Symptom The NGP panel gives you the event "Panel License Incorrect" in the main alarm monitoring window. Resolution The MAC address of the license file loaded on the panel is not Correct.  Replace the license with the correct MAC addr...

Symptom Alarm events from Bosch GV2 and GV3 panels are delayed coming into OnGuard. Resolution There is a new setting in the Bosch GV2 and GV3 point index for "Alarm Abort".  This must be set to "NO" for OnGuard to receive the alarms...

Question What port does the NGP panel use to communicate to a central station HSC-IP Receiver?  Answer Network port 443 Applies To OnGuard (All versions)  Additional Information ...

Symptom When using a laptop, the ARP command to a Micro CoBox fails even though the Micro CoBox is connected directly to the laptop.   Resolution When trying to perform an ARP command to communicate to the Lantronix Micro CoBox, the la...

Symptom NGP keypad shows POD troubles that will not clear. Resolution You must log in using the Service User Account (000000), with the panel door open or using the duress code, to view the POD troubles once. After viewing the troubles ...

Symptom When trying to print or encode with the Nisca 53XX series printer with inline encoder, an error occurs stating — "no IC encoder in printer." Resolution This error is only generated when the printer gets the command "Move card ...

Symptom On an NGP keypad, the yellow LED is lit and System Trouble is displayed; however, if you check system status, the panel reports "System OK." Resolution You must set the number of inputs/outputs to the actual number of inputs/...

Question How many NGP keypads (without readers) can be connected downstream from a NGP-2220 or NGP-3320? And how many NGP keypads (with readers) can be connected downstream from a NGP-2220 or NGP-3320? Answer Each panel has a downstream ...

Question How many devices can be connected to each SNAPP bus on the NGP controller?  Answer The NGP controller is limited to 24 devices per port. This cannot be controlled from the host without knowing into which port it is wired. Ap...

Problem Overview Relay Output wiring for the LNL-1320U is incorrect. Detailed Description Relay Output wiring for the LNL-1320U is incorrect, as shown in the Dual Door Controller Module LNL-1320-U Quick Reference, The documentation stat...