Panels

Symptom Ribbon type incorrect error: The printer ribbon installed in the printer does not match the ribbon selected in the printer setting. Resolution Enter the user mode on the printer and change the settings in the Ribbon Type s...

 Symptom User generates an Invalid Badge event when presenting to Sargent Passport and Profile readers, even though the badge is configured correctly. Resolution If the Badge Deactivate date is set to a date later than 12/31/2099 ...

Symptom Videology Camera shows black and white images with no color. Resolution In the PZViewer software, press Ctrl D then F7. This shows more setting options. Look at  the Monochrome and Negitive check boxes and make sure they are...

Symptom Blurry image or no contrast on the CAM-24Z704USB. Image might also have orange coloring. Resolution Load the Videology PZ viewer software, and then factory reset the camera. This should fix the image quality problems, allowi...

How to reset a Cobox Micro   Procedure Steps 1) Press and hold the reset button. 2) Continue to hold the button down while powering off the board. 3) Continue to hold the button down while powering on the board. 4) Continue to ho...

Problem Overview How to wire an RW400 Model 6121BKT0000PRGL reader for encoding  Detailed Description The RW400 is shown in the OEM Device Configuration Guide with a pigtail. Model 6121BKT0000PRGL comes with a Terminal Block. Here is th...

Question What is the purpose of the Time Server settings on the ISC Configuration Web Page for the LNL-2210, LNL-2220, and LNL-3300 ISCs? Answer For ISCs that do not have Real Time Clock (RTC) hardware, configure a time server so that t...

Product Name Input masking behavior on Security series alarm panels General Information This information applies to alarm input masking based on a schedule (i.e. timezone). After downloading the database, the configuration works as exp...

Symptom You have either a LenelProx LPKP-6840 reader, or an AWID KP-6840 reader, that is programmed to output a 26-bit sequence. A card presented to the reader will read properly. However a PIN code produces an Invalid Card Format error in ...

Symptom Magicard Tango 2E produces Flip card jam errors, and the card jams in the card flip mechanism while printing. Resolution Note: Unplug the printer before proceeding. Open the lid on the printer and remove the ribbon film....